Director, Production Control

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Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One.

We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction.

If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from.

Our success will be built on amazing colleagues, working together.

Job Overview

The Director, Production Control maximizes overall facility efficiency by providing labor planning, wave coordination, UPC slotting, and ongoing feedback to operations.

This role utilizes hourly, shift, and daily planning forecasts against actual results to align labor movement, work pace, and capacity, in addition to performing other assigned duties.

What You Will Do

• Manage daily labor forecasts for all functional areas, allocate labor hours based on work content, and adjust rates according to trends and the Rolling Operational Forecast.
• Drive labor and wave modifications throughout the shift based on changes in work mix, available labor, equipment constraints, or integration variances.
• Continuously monitor and provide frequent updates to the AVP, Facility Leader, Operations Directors, and Shift Directors regarding actual performance rates versus plan rates, recapping execution versus plan daily.
• Direct and communicate changes in wave strategy to operations based on workload.
• Lead production managers and wave analysts to maintain wave cadence and FIFO processing of customer orders, including :
• Restock, replenishment, and pick rules adherence
• Induction completion, jackpot percentage, and rate
• Beumer chute velocity, recirculation rate, and footprint management
• Wave strategy changes and size
• Combinability
• Manage the initial slotting of new items entering the fulfillment center.
• Develop and appraise colleagues effectively.
• Inspire the team by demonstrating a mastery of building relationships that positively impact associate engagement.
• Demonstrate regular, dependable attendance and punctuality.

Skills You Will Need

• Labor Planning and Forecasting : Ability to manage daily labor forecasts, allocate labor hours based on work content, and adjust rates according to trends and operational forecasts.
• Performance Monitoring and Reporting : Continuously monitor and provide frequent updates on actual performance rates versus plan rates to senior leadership, recapping execution versus plan daily.
• Communication Skills : Practice open and continuous communication, valuing keeping others informed and effectively presenting information in a clear, concise manner.
• Leadership and Interpersonal Skills : Exhibit excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at various organizational levels.
• Creative and Strategic Thinking : Ability to think creatively, strategically, and technically to solve problems and improve processes.
• Technical Proficiency : Proficiency in MS Office is required.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5-7 years of prior experience.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs.

stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.

Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal / financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back / volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store.

Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team Apply Today!

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