Information Technology Services (ITS) seeks a User Services Specialist to join its User Services Group. Reporting to the Director of User Services, this position is responsible for providing IT support for faculty, administrators, students, and staff.
In addition to a strong technical background, this position requires excellent interpersonal, problem-solving, organization, and written / oral communication skills.
The successful candidate should be able to demonstrate a strong service orientation and a desire to keep skills and knowledge current in a rapidly changing field.
Responsibilities
- Responsibilities include providing onsite and remote support for desktop and laptop computers running Windows, macOS, and Linux operating systems as well as networked and local printers;
- integrating computers, printers, mobile devices and peripherals to the campus network and off-site web services; supporting licensed college productivity and academic applications;
- creating technical documentation / training materials delivered in web, video, and printed media; facilitating effective communication between ITS colleagues, the campus community and the Level 1 help desk provider;
providing oversight to ITS student technical support staff.
Education / Experience
Bachelors degree preferred but not required; technical / military training considered with appropriate work experience.
Skills
- Minimum of 3 years experience with general desktop / laptop installation and troubleshooting the latest Windows and macOS operating systems;
- MS Office for PC & Mac; Adobe Suite; Google Workspace; network file services; data recovery methods; virus / malware detection and removal;
understanding of Ethernet and IP based wired / wireless network communication. Experience with help desk / service desk industry standards and organizational Asset Management practices is desirable.
Candidates must be able to physically lift and transport equipment up to 35 pounds.
Salary is commensurate with qualifications and experience. Review of applications will continue until the position is filled.
Qualified applicants should submit a letter of interest, resume, and contact information for three professional references.
Lafayette College is committed to creating a diverse community : one that is inclusive and responsive, and is supportive of each and all of its faculty, students, and staff.
The College seeks to promote diversity in its many manifestations. These include but are not limited to race, ethnicity, socioeconomic status, gender, gender identity, sexual orientation, religion, disability, and place of origin.
All members of the College community share a responsibility for creating, maintaining, and developing a learning environment in which difference is valued, equity is sought, and inclusiveness is practiced.
User Services Specialist
Information Technology Services (ITS) seeks a User Services Specialist to join its User Services Group. Reporting to the Director of User Services, this position is responsible for providing IT support for faculty, administrators, students, and staff. Responsibilities include providing onsite and re...
Help Desk Support Technician
Our Client is seeking a dedicated and detail-oriented Help Desk Support Technician to join our IT team. Maintain detailed records of support requests and resolutions using the help desk ticketing system. Minimum of 1 years of experience in a help desk or technical support role, with specific experie...
Senior Project Manager - Transmission
Our Project Managers play an important role in the growth of our Project Management Services and are responsible for the successful initiation, planning, execution, control and close-out of major electric transmission and distribution projects. Manages a collaborative project team to ensure each key...
Project Manager
BELFOR Project Managers have either a restoration or construction focus. Internally, newly designated Senior Superintendents have their time in grade as a Superintendent and have evolved their capability and capacity to be qualified to manage larger projects and more complex projects. Review daily r...
Senior IT Specialist
In this role, you will support our IT Digital Workplace operations by applying your problem-solving capability to assist with end user requests, software, and internal IT operations. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options...
Project Manager - Large Capital Projects
As Project Manager, you will be accountable and responsible for leading medium to large capital projects ($50MM - $500MM) and ensuring successful delivery of project commitments. We are seeking a Project Manager to support our team located at our corporate headquarters in Allentown, PA, or Houston, ...
Project Manager, Materials Management
The Project Manager, Materials Management serves as principal project planner and liaison between the Materials Management/Supply Chain Logistics/Purchasing Department, hospital staff, architects, engineers, vendors and contractors during assigned projects. Responsible for achieving project completi...
Project Manager
As a Project Manager, you will be responsible for managing customer projects with the objective to deliver pumps to their respective contract delivery dates. Minimum of 5 years of production, engineering, project, or project management experience or equivalent. This position requires an individual w...
Pathways Recent Graduate Program It Specialist (network Services) 9 Month Roster
The assignments must have shown completion of the following, or the equivalent: Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among v...
Civil/Site Project Manager
The Project Manager is responsible for the project management, leadership, profitability, and client management for the project design team, including: financial performance, preparation of technical proposals and invoices, monitoring of project budgets, staff supervision, scheduling of key projects...