Guest Engagement Specialist - Seasonal

Guest Engagement Specialist

The Guest Engagement Specialist plays a pivotal role in shaping the reputation and success of Stand Out For Good, Inc. The Guest Engagement Specialist is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues. A successful candidate will demonstrate the ability to be a team-player and build positive relationships with our guests, ultimately contributing to the overall mission of the company.

Key responsibilities include :

• Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
• Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
• Address customer inquiries while striving for first-contact resolution whenever possible
• Carefully analyze and evaluate situations in order to offer appropriate solutions
• Escalate complex issues to higher levels of support or management when necessary
• Develop and sustain a working knowledge of each brand's merchandise offering
• Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
• Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
• Ensure compliance with company policies and procedures when handling personal information of the guest

Required qualifications :

World class guest service skills

High School diploma

Outstanding written and verbal communication skills

Ability to manage multiple and / or conflicting responsibilities

Excellent computer skills with working knowledge of Google Workspace

Effective organizational and interpersonal skills required

Excellent problem solving abilities

Analytical and detail oriented

Self-motivated with the ability to work in a fast paced, ever-evolving environment

Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards

Flexibility to work varied shifts, including nights and weekends

Must be able to sit at a desk for extended periods of time

Must be able to lift up to 15lbs

Preferred qualifications :

Associate or Bachelor degree preferred

Minimum of 6 months customer service experience preferred

Retail or hospitality experience preferred

Benefits :

Part time :

4 hours paid volunteer time off per month

Generous associate discount

Full time :

Two weeks accrued paid vacation

8 Paid wellness days, 7 paid holidays

Your birthday off with pay

4 hours paid volunteer time off per month

Paid pregnancy & parental leave

Paid 4 week sabbatical after 5 years of continuous, full-time service

Comprehensive medical, vision and dental insurance with HSA option

401k plan

Adoption assistance program

Generous associate discount

Schedule & Compensation :

Note : This is not a remote position

Compensation is $20 per hour

Schedule : Must be available to work nights / weekends.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition :

#73 in Fortune 100 Best Companies to Work For 2023

#4 in Fortune Best Workplaces in Retail 2022

#93 in Best Workplaces for Millennials 2023

#34 in Fortune Best Workplaces for Women 2022