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Support Analyst

VirtualVocations
Paterson, New Jersey, United States
Full-time

A company is looking for a Support Analyst (ACA Marketplace Support) to assist stakeholders in navigating the Affordable Care Act Health Insurance Marketplace.

Key ResponsibilitiesAdvise stakeholders on ACA Marketplace processes and provide technical supportDevelop job aids, FAQs, and standard operating procedures based on analysis and recommendationsAnalyze data to improve stakeholder performance and provide insights for process enhancementsRequired QualificationsBachelor's degree in Business, Public Health, or a related fieldMinimum of two (2) years of professional experienceProficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook)Experience with Jira and Confluence desiredCustomer Service or Helpdesk experience preferred

22 hours ago
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