National Accounts Administration Supervisor (Remote)

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.

Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.

What We’re Offering

• Paid time off plus paid holidays
• Medical / dental / vision insurance plan
• Life insurance, short / long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture : We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers.

We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range : 27.50 / hr - 34.00 / hr plus sales bonus

Compensation may vary based on applicant's work experience, education level, skill set, and / or location.

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities and handle questions, complaints, and requests from customers, with in company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities

• Supervise and be the first point of escalation for National Account Administrator team
• Working knowledge and understanding of EnerSys products and their applications, manufacturing processes and applicable safety & health concerns.
• Maintain positive customer relationships.
• Act as Liaison between customers, strategic account managers, strategic partners including OEMs, plants, and vendors- keeping them advised of developments, order status changes, etc
• Provide support to customer and field locations to resolve any problems, complaints and issues to secure repeat business
• Develop and oversee training for National Account Administration Team
• Exercising discretion and independent judgment when dealing with critical matters within the organization
• Professionally and effectively communicate with internal and external customers.
• Support internal and external customers by providing data and feedback to assist managing customer relationships.
• Entry of sales order as quote, provide order status, schedule ship date, actual ship date, pro number, proof of delivery, etc.
• Assist in resolution of order related issues, Credit Blocks, Will Advise Addresses, Past Due shipments and Rejected orders.
• Complete warranty claim forms, submit for review and provide customer updates
• Organize and lead regular meetings to collaborate with multiple stakeholders.
• Review sales orders for accuracy
• Stay current with customer requirements and service level agreements and ensure all stakeholders are informed.
• Work with Customer Service to ensure customer orders are entered accurately and timely.
• Exercise decision-making capabilities to resolve customer issues quickly and effectively.
• Liaise with accounts department in relation to customers with credit or invoice issues.
• Performs other duties as assigned

Qualifications

• 4-6 years of customer service experience
• Must be able to work in fast paced, high volume, multiple task industrial manufacturing environments
• Competent computer skills
• The ability to communicate orally and in writing
• High School Diploma or equivalent

Preferred Qualifications

• Knowledge of SAP / Baan
• Knowledge of SalesForce
• Knowledge of INCO terms
• Experience with LEAN principles
• Strategic account management
• Associate or bachelor’s degree

General Job Requirements

Generic

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EEO / Minority / Female / Vets / Disabled