IT Solution Delivery Specialist

The IT Solutions Delivery Specialist will collaborate with key stakeholders from the Operations Team to develop, test and implement technology solutions that reduce friction, simplify operational processes, and digitize administration and restaurant control functions.

This role is crucial in enhancing efficiency and ensuring seamless technology integration within our fast casual restaurant chain.

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences :

Family : Work together to make everyone feel at home, and we step up when someone needs help

• Work closely with Operational Stakeholders to ideate and assess practical opportunities to enhance the guest experience through technology.
• Create and deliver impactful presentations to senior management and other stakeholders, presenting strategies, testing results, and implementation outcomes.

Greatness : We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

• Continuously assess opportunities to enhance operational efficiency through technology.
• Collaborate with operational teams to align technology initiatives with business goals.
• Stay updated on emerging technologies and trends relevant to the restaurant industry.
• Apply a deep understanding of restaurant operations to identify and address unique challenges in a fast casual dining environment.

Energy : We move with urgency and passion, while maintaining attention to detail

• Manage pilot testing and broad implementation efforts of new technologies.
• Execute cross-functional project plans, ensuring timely and successful project initiation and completion.

Fun : We entertain our guests, we connect authentically, and we make each other smile

• Maintain enthusiasm for the latest technology trends and explore their applications in the restaurant industry.
• Advocate for the adoption of innovative technologies that can enhance operations.
• Investigate guest and crew member-facing technologies that improve the guest experience and operational productivity.
• Stay updated on emerging technologies and trends relevant to the restaurant industry.
• Leverage this knowledge to implement effective technology solutions.

ORGANIZATION RELATIONSHIPS

Partner with Operational stakeholders to identify technological needs and opportunities for improvement. This includes senior level operations management and Operations Services team members.

QUALIFICATIONS

Educational Level / Certifications

B.S. or B.A. degree

Work Experience, Qualifications, Knowledge, Skills, Abilities

Proven track record of assessing opportunities, aligning with operational teams, and implementing technologies that enhance operational efficiency.

Proven mindset and background to investigate and develop guest facing and crew member facing technologies that improve the guest experience, and / or operational productivity and efficiency.

Ability to project manage pilot testing and broad implementation efforts, including cross functional project planning and initiation.

Hold self and others accountable to project timelines and deadlines.

• Ability to collaborate with Operations Management to ideate, assess and create practical opportunities to advance the guest experience through technology implementation
• In-depth knowledge of POS and payment processing systems, restaurant management applications (e.g., COGs and labor management), and other digital applications.

Knowledge of guest facing digital applications (branded website and app ordering platforms, 3rd party delivery systems, etc.) is a plus.

• Knowledge of and interest in competitive business practices that are considered best in class or emerging relative to guest facing or crew member facing technologies.
• Strong understanding of restaurant operations and the unique challenges faced in a fast casual dining environment.
• Enthusiasm for the latest technology trends and their application in the restaurant industry.
• Ability to build relationships and communicate clearly while working collaboratively with cross-functional teams. Ability to create impactful presentations that cogently present strategies (ideas and concepts), testing and implementation results, etc.

to various parties (senior management, operations management, etc.).

Innovative thinker with the ability to utilize critical thinking to propose creative solutions to operational challenges.

Travel Requirement

• 15 to 20% travel, to interact with Field Team and restaurant staff, investigate and analyze competitor practices, support pilot and test activities as well as broad implementations, etc.
• Hybrid schedule with up to 3 days in the RSC (Restaurant Support Center / office)

Disclaimers

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.

This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

This job may be reviewed as duties and responsibilities change with business necessity.