Responsibilities :
- Act as the primary point of contact for clients, ensuring exceptional service and satisfaction.
- Facilitate clear and effective communication channels between clients and the product development team.
- Gather, analyze, and distill client feedback and requirements to provide valuable insights to the product team for continuous improvement.
- Utilize strong analytical skills to interpret data and identify trends, opportunities, and challenges.
- Developing and executing program rollouts and launch.
- Building training program rollout material including slide decks, videos, and documents.
- Building business requirement, functional requirements, scopes, level of effort, and business solution documents.
- Collaborate cross-functionally with internal teams to drive project success and deliver results.
- Stay up to date with industry trends, best practices, and emerging technologies to contribute innovative ideas and solutions.
Requirements :
- Bachelor's degree in Mathematics, Data Analysis, Business Administration, or related field (or equivalent experience).
- Proven experience in a client-facing role, with a demonstrated ability to build and maintain strong relationships.
- Highly analytical mindset with the ability to translate data into actionable insights.
- Advanced proficiency in Microsoft Excel is essential.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities.
About Scopeworker
Scopeworker is an enterprise SaaS. It automates the Procure-Execute-Pay lifecycle of complex supplier services. This enables an 'Uber' style marketplace for enterprise and a live business intelligence that is truly unique.
Scopeworker can be used as a standalone platform or as a digitalization layer over the top of Oracle, SAP or Microsoft Dynamics ERPs.
Scopeworker is used by the Fortune 100. See also our explainer video.
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