SalesForce Lead Business Analyst

Job Description

Must have Salesforce.com (SFDC) experience : configurations, detailed understanding of the Salesforce Classic / Lightning;

Sandbox / Enterprise development environments; AppExchange; Sales, Service, Community, Marketing, Health clouds

• Minimum of 2 years of experience working with JIRA, ERP, CRM, BI solutions
• Experience with business process improvement and working with others to implement change
• Outgoing, willingness to interact with business, technical, and user-base stakeholders frequently
• Ability to take initiative in a constantly-changing work environment and adopt a do-what-it-takes mindset
• Exceptional analytical, problem solving, and critical thinking skills
• Proven ability to transition between detailed data and high-level insights
• Strong communication and collaboration skills
• Capable of exercising sound judgment and able to demonstrate self-confidence
• Highly developed organizational, planning, and multitasking skills
• Ability to create and articulate a vision for SFDC platform
• Willing to work in a cross-functional, diverse, team-oriented environment
• Ability to drive consensus
• Skilled at developing and presenting executive-level communications and data visualizations
• Willing to travel between BSC sites, Program events, etc.

Job Responsibilities

• Understand voice of business / customer / user and commercial business processes
• Partner with Architects, Developers and Consultants to design, develop and deploy the most appropriate technical strategy and solutions
• Gather and document customer technical requirements, translating them into features
• Establish business value and assess priority for requirements
• Evaluate features and solutions tactically and strategically, design solutions with entire ecosystem in mind
• Support business process flow analysis and design
• Write, groom and manage User Stories
• Create and document Acceptance Criteria and Test Scripts
• Prepare and submit Risk Assessment analysis
• Support Scrums, Poker Play, Sprint Planning
• Perform informal and formal user acceptance testing
• Support product deployment process
• Participate in development and execution of training, change management and communication programs
• Provide Tier 1 user-support and manage unresolved issues
• Configure and maintain deployed products via declarative tools; workflows, process builders, reports, dashboards, etc
• Support data, analytics and reporting requests
• Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements
• Collaborate with the various business units (Sales, Marketing, Ops, Business Development, etc) to scope out future business use-cases
• Provide guidance and outline vision for future system functionality
• Collaborate with BPMO and COE groups to find synergies, and opportunities to leverage and share products
• Support and monitor projects with division-wide impact and ensure systems align with long-term business objectives
• Participate in the selection and assessment of new software solutions
6 days ago