Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations.
This position is responsible for made to stock & made to order at the following US plants : Cedar Rapids, IA; Lincoln, NE;
Huntington, IN; Lexington, KY, and Columbia, MO.
- To drive customer-oriented culture under the core value of customer first. Transform the customer voice to the quality initiatives to step up customer satisfaction.
- To drive zero defect mindset and premium quality in the plant and lead the deployment of the quality winning plan to the GSC entities.
- To build a strong plant quality team and coach the team to grow their competence. Mission of CS&Q transformation is to engage the whole organization to the core value of customer first and bring a unique exposure & experience to development potential for talents in every domain. What will you do?
- Responsible for quality performance of the cluster
- Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities
- Execute the winning plan of quality to the plants
- Grow people’s competence
- Drive continuous improvement through Kaizen, 8D, Six Sigma, Red-x etc.
- Drive the process robustness of the production lines leveraging digital quality
- Collaborate with LOB and CSQ central team for quality improvement
- Up to 50% travel to US Plants What qualifications will make you successful?
- Bachelor’s Degree (or higher) in Supply Chain, Management, Engineering or related field
- 8+ years of experience in Customer Satisfaction & Quality Management
- Manufacturing background a must; automotive industry preferred
- Expert of continuous improvement tools like 8D, FMEA, Six Sigma Certification of Black Belt, APQP, PPAP, Lean Manufacturing
- Passionate to customer satisfaction improvement
- Strong leadership and influence in customer first culture change
- Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service
- PMP certification a plus
Senior Quality Manager
ASQ Certified Quality Manager – CQM, ASQ Certified Quality Auditor – CQA, and/or ASQ Certified Quality Engineer – CQE, NQA1 Certified Manager, operating knowledge of GMP / GDP. Deploy the Strategic Quality Plan at the operational level in conjunction with the Regional Quality Assur...
Senior Manager, Customer Satisfaction & Quality
Drive the process robustness of the production lines leveraging digital quality • Collaborate with LOB and CSQ central team for quality improvement • Up to 50% travel to US Plants What qualifications will make you successful? • Bachelor’s Degree (or higher) in Supply Chain, Management, Engineering o...
Senior Quality Manager
ASQ Certified Quality Manager - CQM, ASQ Certified Quality Auditor - CQA, and/or ASQ Certified Quality Engineer - CQE, NQA1 Certified Manager, operating knowledge of GMP / GDP. Deploy the Strategic Quality Plan at the operational level in conjunction with the Regional Quality Assurance Manager and p...
Manager, Quality Assurance (Columbia, MO)
Your primary responsibilities will include overseeing daily QA operations across our manufacturing facilities, fostering positive relationships, addressing product quality concerns to drive continuous improvement efforts, managing recall and product traceability procedures, leading quality and food ...
Manager, Quality Assurance (Columbia, MO)
Your primary responsibilities will include overseeing daily QA operations across our manufacturing facilities, fostering positive relationships, addressing product quality concerns to drive continuous improvement efforts, managing recall and product traceability procedures, leading quality and food ...
Site Quality Manager - Columbia, MO (Solventum)
As a Site Quality Manager you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Management Representative with responsibility and authority to ensure Quality Management Systems (QMS) requirements are established...
Project Manager
We are seeking a Project Manager to join our team and manage construction projects from conception to completion. Manage all aspects of construction projects, including scheduling, budgeting, and quality control. Develop and maintain project budgets, schedules, and progress reports. Collaborate with...
Supplier Quality Manager
As the Quality Leader for Supplier Management, you will oversee the Supplier Quality function at our St. This role includes supervising the Supplier Quality and Receiving Inspection teams, managing supplier audits, and leading quality improvement initiatives. Quality experience in Medical Device or ...
Project and Program Manager, Compliance
Project & Program Manager of Compliance. Health Auditing & Compliance Team with managing various activities and projects required for demonstrating compliance with various regulations across the division. They will be responsible for managing projects and documentation related to the compliance, ris...
Validation Manager - Quality Engineering
The Validation Manager will be responsible to provide quality support and oversight for GMP software validation activities and to maintain data integrity standards as per 21CFR Parts 210, 211, 11, and ensuring compliance with relevant regulatory requirements and industry standards/best practices. Th...