Business Banking Market Manager

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GENERAL FUNCTION : Manages a team of Business Banking Relationship Managers and / or

Business Banking Relationship Specialists in the $2MM to $20MM revenue, small to medium

Sized business segment, to achieve growth, operational excellence and client experience goals.

Directs, coaches and leads execution of Business Banking playbook including; annual business

planning, portfolio segmentation, business development & client relationship strategies. Establishes

sales goals for team members, and ensures that team members meet and strive to exceed goals,

and adhere to the Bank's policies and procedures. Mentors team members, especially on more

complicated loan structures. Helps to develop less experienced team members. May handle larger

and more complex business relationships. Pending span of control, Team Lead may have an

individual production goal.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating

concerns, and personally following policies and procedures as defined. Accountable for always

doing the right thing for customers and colleagues, and ensures that actions and behaviors drive

a positive customer experience. While operating within the Bank's risk appetite, achieves results

by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Performance and Talent Management

Provide RMs support, ongoing feedback, coaching and direction in client and prospect business

Portfolio Management

Ensure that customer relationships are managed to maximize revenue contribution, while

mitigating risk and focusing on customer needs

Work with product partners (Affiliate- Retail IE, WMA, TMO, etc. and Bancorp- Vantiv, Paycor,

etc.), analyze, evaluate and develop a tailored relationship strategy for each top client or prospect

Cross-sell all applicable 5 / 3 products and services to an existing portfolio of business clients

and their owners / senior management with the ultimate goal of being client's Lead or primary

bank

Client Experience

Oversee execution and follow through on One Bank meetings, pre-call planning processes, One

Bank Consultative Sales approach and prompt post call follow up

Ensure utilization of the Bank's Client Relationship Management (CRM) system for client activity

tracking, call reports and pipeline management

Credit Excellence

Develop strong partnership with Credit (Business Loan Center) and on credit requests and

ensure adherence to established Portfolio Management guidelines

Ensure team achieves credit standards and metrics in regard to asset quality, credit

administration (matured / renewals, financial statement documents, covenant data integrity, matured

notes and document exception) and RAROC

Monitor, on an ongoing basis, information concerning client financial performance, condition,

and industry trends to determine that any credit exposure is at an acceptable risk, and priced

accordingly

SUPERVISORY RESPONSIBILITIES : Provide employees timely, candid and constructive

performance feedback; develop employees to their fullest potential and provide challenging

opportunities that enhance employee career growth; develop appropriate talent pool to ensure

adequate bench strength and succession planning; recognize and reward employees for

accomplishments. development, through weekly individual sales meetings, team meetings and joint calling efforts

with team members to elevate individual and team performance / results. Ensure sales effectiveness

and performance management results are being achieved as tracked by weekly and monthly

reporting

• Utilize the Onboarding Resource to Assimilate new team members
• Business Development
• Lead regional / portfolio business planning for region to grow lead client relationships and acquire new prospective relationships to achieve loan and fee production goals
• Prospect for clients independently by utilizing referral sources, existing clients and centers of influence
• Active and visible community and industry involvement to broaden and leverage relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• Bachelor's degree in accounting, finance or related business field and 6 years commercial lending experience.
• Excellent interpersonal skills, written and verbal communication skills required
• Ability to handle multiple tasks
• Demonstrated sales and negotiating experience
• Formal credit training and underwriting experience preferred
• Ability to analyze complex financial data.

WORKING CONDITIONS :

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of CRT screen.
• Frequent travel required.
• All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made.

All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.

This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Business Banking Market Manager

LOCATION Grand Rapids, Michigan 49503

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.