Mgr Quality & Tech Writing

Description

KAG is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.

At KAG, it’s our people who make it possible to achieve our company goal as One Team Driven to Make a Difference ! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.

We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home.

If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply!

Position pay range : $66,800 - $83,300 based upon experience

Objectives

• Develop comprehensive documentation that meets organizational standards.
• Gain a deep understanding of processes and policies, and translate complex information into simple, polished, engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success.
• Evaluate current content and develop innovative methods for improvement.
• Ensure quality standards are met across all documentation and processes.

Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Collect user feedback to confirm successful implementation and adjustment needs if necessary.
• Review existing content on a regular basis to ensure that it meets applicable federal, state, and local legal requirements, as well as company requirements.
• Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation.
• Maintain a global view of documentation systems, standardizing content across all operating platforms.
• Implement and monitor quality assurance processes to ensure compliance with regulatory bodies (Government, Industry Best Practice, Customer) and external standards (US DOT, ISO, ANSI, CSA, FDA).
• Conduct regular audits and assessments to identify areas for improvement and ensure continuous quality enhancement.

Qualifications

Required Skills and Qualifications

• Two or more years of experience as an effective technical writer or quality manager.
• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences.
• Superb written communication skills, with a keen eye for detail.
• Experience in working with end-users to improve user experience (, design, UI), refine content, and create visuals and diagrams for technical support content.
• Ability to handle multiple projects simultaneously.
• Experience producing documented processes, procedures, and governance documentation in a highly regulated environment.
• Experience in supporting an environment of compliance with regulatory bodies and writing process documentation that meets external standards.

Preferred Skills and Qualifications

• Degree in English, Communications, Business Administration, or related field.
• Knowledge of graphic design, photo editing, and video editing.
• Knowledge of transportation regulations or experience with government regulations beneficial.
• Professional certification (, Society for Technical Communication).

Qualities

• Critical thinking skills.
• Detail-oriented.
• Strong writing and proofreading skills.
• Imaginative and curious.
• Customer focus : Commitment to understanding and meeting the needs of end users and team members.

NDHP