Job Description
Job Description
- Reliable Automatic Sprinkler Co., Inc. is a global manufacturer and distributor of fire protection products. Reliable manufactures the highest quality and most innovative fire sprinklers, valves, and special systems on the market;
- distributes a full line of best-in-class system components; and backs it up with premier customer service. Reliable's corporate headquarters is located in Elmsford, NY;
manufacturing plant in Liberty, SC, and regional sales and distribution centers throughout the US and across the world.
We aim to serve as a fire protection leader by (i) manufacturing the highest quality sprinklers and valves (ii) producing and distributing a complete line of system components (iii) providing innovative solutions (iv) delivering the highest level of customer service and (v) teaming with customers as valuable strategic partners;
while supporting the fire protection industry, associations and Reliable family of employees since 1920.
We are hiring across the country and have the following opportunity available to you today :
Account Rep / Customer Service RepresentativeNashville Distribution CenterOld Hickory, TN
The Customer Service Representative provides effective customer service for all internal and external customers.
Duties and Responsibilities
- Responsible for communicating with customers via phone, email, fax, etc.
- Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
- Processes customer orders, changes, and returns
- Resolves customer complaints by investigating problems, developing solutions, and making recommendations
- Works closely with the Operations Supervisor as directed
- Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
- Provides timely feedback regarding service failures or customer concerns
- Works closely with Sales Representatives on quotes, status of orders etc.
- Promotes a safe workplace
- Performs other duties as directed
Required Skills, Competencies and Qualifications
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Excellent time management ability
- Ability to handle adversity and conflict with successful outcomes
- Outstanding attention to detail and accuracy
- Possesses strong commitment to team environment while working well with others
- Works systematically and logically to resolve problems
- Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
- Knowledge of technical details of the company product
- Proficient in computer data entry
- Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
- 2+ years of Customer Service experience in the manufacturing or construction industry
Benefits
- Medical, Dental, Vision, and FSA are available the 1st of the month following your start date
- 401k with company match is available 1st of the month after 90 days of employment
- Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
- 2 weeks of vacation after 6 months of employment
- 10 paid holidays - including your birthday!
Job Posted by ApplicantPro
Inside Sales Representative
Working knowledge of all products and categories to drive penetration of existing accounts. Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives. Responsi...
Inside Sales Representative-Remote (Soft Sales)
Remote (Soft Sales) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. ...
Pharmaceutical Sales Account Rep - Oncology (Entry Level or Exp.)
Does a patient-focused, innovation-driven company that will inspire you and support your Pharmaceutical Sales Rep career sound like what you are looking for? If so, be empowered to take charge of your future and join us as a one of our Pharmaceutical Sales Rep team members. Pharmaceutical Sales Acco...
Inside Sales Account Manager – Nashville, TN
As an account manager for one of the most reputable logistics firms in the country, you’ll love what you do and help your community thrive. This position is not just a sales job in Nashville, TN, this is the first step to a successful career. Persuasive and professional sales and negotiating skills....
Inside Sales Representative
As part of Licensing’s Sales team, the Inside Sales Representative focuses on metrics that produce results toward achieving Sales’ targets. Successful Inside Sales Representatives use their sales skills and business acumen to build a sense of trust, educate, and convey the benefits of licensing. Our...
Medicare Inside Sales Representative
Coordinating leads with outside sales representatives and schedules outside sales representatives for one-on-one appointments, community meeting reservations and agency visits. Generate leads and conducts outbound calls to prospective members to promote the plan; coordinates/schedules with outside S...
Inside Sales Representative - Waterworks
Related experience may include: Account Manager, Account Representative, Inside Sales Rep, Parts Sales Representative, Customer Service Representative, Counter Sales Rep. The inside sales role is empowered to team with outside sales to grow our customer base, so we keep more communities safe through...
Remote Inside Sales Representative
As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. Our Remote Inside Sales Agent position is available for candidates based o...
Representative - Inside Sales
As a Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. Owns, qual...
Sales Account Representative
We’re growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, it's not required—we're seeking the best fit for our team and company culture, regardless of yo...