Job Description
Job Description
- Reliable Automatic Sprinkler Co., Inc. is a global manufacturer and distributor of fire protection products. Reliable manufactures the highest quality and most innovative fire sprinklers, valves, and special systems on the market;
- distributes a full line of best-in-class system components; and backs it up with premier customer service. Reliable's corporate headquarters is located in Elmsford, NY;
manufacturing plant in Liberty, SC, and regional sales and distribution centers throughout the US and across the world.
We aim to serve as a fire protection leader by (i) manufacturing the highest quality sprinklers and valves (ii) producing and distributing a complete line of system components (iii) providing innovative solutions (iv) delivering the highest level of customer service and (v) teaming with customers as valuable strategic partners;
while supporting the fire protection industry, associations and Reliable family of employees since 1920.
We are hiring across the country and have the following opportunity available to you today :
Account Rep / Customer Service RepresentativeNashville Distribution CenterOld Hickory, TN
The Customer Service Representative provides effective customer service for all internal and external customers.
Duties and Responsibilities
- Responsible for communicating with customers via phone, email, fax, etc.
- Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
- Processes customer orders, changes, and returns
- Resolves customer complaints by investigating problems, developing solutions, and making recommendations
- Works closely with the Operations Supervisor as directed
- Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
- Provides timely feedback regarding service failures or customer concerns
- Works closely with Sales Representatives on quotes, status of orders etc.
- Promotes a safe workplace
- Performs other duties as directed
Required Skills, Competencies and Qualifications
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Excellent time management ability
- Ability to handle adversity and conflict with successful outcomes
- Outstanding attention to detail and accuracy
- Possesses strong commitment to team environment while working well with others
- Works systematically and logically to resolve problems
- Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
- Knowledge of technical details of the company product
- Proficient in computer data entry
- Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
- 2+ years of Customer Service experience in the manufacturing or construction industry
Benefits
- Medical, Dental, Vision, and FSA are available the 1st of the month following your start date
- 401k with company match is available 1st of the month after 90 days of employment
- Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
- 2 weeks of vacation after 6 months of employment
- 10 paid holidays - including your birthday!
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Job Posted by ApplicantPro
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