Job Description
Job Description
We looking for a Service technician to service their existing customers. Looking for an experienced 4+ Year Technician that wants to get into service or someone that is already doing service work.
The major brands of equipment they will need is Crestron and AMX systems. They must have their own basic hand tools, know how to use a multimeter and trace connection issues.
Must be professional and have the ability to interface with enterprise customers. Customer job description below.
1. Minimum of 4-5 or more years of experience with AV integration and / or AV field service
2. AV Installation- Looking for some that has installed and understands Crestron and AMX systems
3. Ability to reverse engineer legacy AV systems
4. Ability to commission and debug newly built systems
5. Skills : Ability to troubleshoot and resolve complex technical issues with the following products and related systems :
o Extron equipment
o Biamp, QSC audio DSP products and systems
o Cisco, POLY, LOGITECH video conference systems,
o Luxul, NETGEAR, CISCO switches
o Video wall systems : Planar, UNILUMEN, LG, Samsung, Barco products and systems
6. Testing- Someone that has done testing with multimeter and can troubleshoot issues
7. Ability to research and specify replacement products
8. Intermediate to advanced AV Networking skills
9. Cabling and connectors : ability to crimp and solder.
10. Advanced knowledgeable of signal flow and low voltage electrical concepts; i.e., Ohms law
11. Customer interfacing- Someone that does customer service work and interfaces with customers regularly.
Ability to troubleshoot and resolve complex technical issues related the following types of equipment and / or
systems :
- Custom Control systems : Crestron DM and NVX / AMX
- Complex audio video systems found in executive board rooms and conference centers
- Video teleconferencing equipment and systems
- Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN and internet.
- Audio DSP based systems to include amplifiers, speakers and microphones
- Projection display devices and systems
- Video wall equipment and systems.
- Digital signage equipment and systems
- To a lesser degree : RF Systems (analog and digital)
Other Responsibilities
- Ability to conduct Preventative Maintenance testing
- Site surveys related to service agreement quotes
- Ability to write concise service reports and or system site surveys
- Excellent verbal and written skills
- Ability to successfully manage multiple service projects
- Ability to lead and mentor junior / intermediate level field service techs
Education
- A two-year diploma from a college of technical school, or equivalent experience
- CTS certification highly preferred, or equivalent experience
Experience :
3 years minimum field service experience
Other :
- Must maintain a valid driver’s license with clean driving record
- Must be able to stand, kneel and / or crouch for long periods of time
- Must be able to climb ladders and scaffolding
- Must be able to lift in excess of 50 pounds
- Must be able to work in high places, as well as small, cramped places
- Must be able to work in hot humid places, as well as cold place
Audio Visual Service Technician
Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN and internet. We looking for a Service technician to service their existing customers. Looking for an experienced 4+ Year Technician that wants to get into service or someone that is already doing service work. Mini...
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