Computer Analyst
At ServisFirst, Our Name is Our Mission.
DUTIES AND RESPONSIBILITIES
The Computer Analyst is responsible for providing Level 1 technical support to all internal clients / employees. The position assists the IT Support team owned projects as needed and contributes to the overall success of the IT department.
This position requires collaboration with all IT teams to deliver efficient and effective support solutions.
The incumbent will :
- Provide Level 1 technical support to end-users, resolving hardware, software, and network issues promptly and effectively
- Serve as the first point of contact for IT support inquiries, triage and escalate issues as necessary
- Assist in IT Support Team owned projects as needed, collaborate with other team members to ensure successful project implementation
- Maintain accurate records of support requests, resolutions, and troubleshooting steps using the ticketing system and Confluence
- Contribute to the development and maintenance of the IT knowledge base to facilitate self-service support and knowledge sharing
- Deliver exceptional customer service, ensuring end-users receive timely and effective assistance with technical issues
- Communicate technical information in a clear and understandable manner to non-technical users
- Stay updated on emerging technologies and best practices in IT support to enhance skills and knowledge
- Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies.
Note : Reasonable accommodation may be made to enable otherwise qualified associates / applicants with disabilities to perform the essential functions of the job.
Note : Additional duties and responsibilities may be assigned.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Proven experience in a technical support role, preferably in a banking or financial services environment
- Strong analytical and problem-solving skills with a focus on attention to detail
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Basic understanding of networking concepts and systems administration
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The physical requirements and environmental conditions of this position consist primarily of :
- Sustained standing and sitting
- Frequent use of PC, including typing or sustained attention to monitor
- Occasional lifting and / or moving equipment weighing up to 50 lbs
- Normal office environment with comfortable internal temperatures and low level noise
EOE / AA
(Remote) Quality Assurance Analyst
We are currently seeking an experienced and passionate QA Analyst to join our dynamic team. As a QA Analyst you will play a critical role in the design, development, and evolution of software solutions for our clients. If you are a talented and motivated QA Analyst looking for an opportunity to make...
Cloud Security Analyst
Harris Corporate IT is seeking a Cloud Security Analyst to join our team!. As the Cloud Security Analyst, you will utilize your wide area of expertise in access control management, cybersecurity, vulnerability management, risk management, incident management, security frameworks and other areas to p...
IT Analyst - Compliance and Master Data Governance
Identify and implement tools and automation solutions to support master data governance activities, such as data profiling, data quality monitoring, and data lineage analysis. Provide guidance and best practices to product delivery teams on data governance principles, data quality management, data c...
Business System Analyst
Business Systems Analyst will approach tasks with a strong drive to master and see to completion in support of our IT Department in the following duties and responsibilities:. Gather detailed business requirements to support business needs aligned. Develop, analyze, prioritize, and execute on requir...
Business Data Analyst
The Business Data Analyst plays a pivotal role in defining comprehensive, accurate business requirements for data-centric projects. Understanding of data governance, data quality, and data management principles. Facilitate discussions to gather and document detailed business requirements for data-fo...
Red Hat Systems Analyst
We are seeking a highly skilled Red Hat Linux Systems Administrator to join our team. The ideal candidate will have a strong background in building, patching, and supporting Red Hat Linux server operating systems, including web servers, application servers, and database servers. Demonstrated profici...
Senior Data Scientist
Senior Data Scientist, Strategic Analytics - Data Science. Specific responsibilities and qualifications for the Senior Data Scientist role are outlined below. Support large scale, data science projects that leverage data transformation and machine learning models. If you are seeking a role that offe...
Data Governance Analyst
At Regions, the Data Governance Analyst serves as a key resource and important intermediary between the data owners and the data consumers of the bank. Reviews data quality issues, perform analysis, recommend fixes, and/or report timely any breaches of thresholds to Data Owners, Data Consumers, and ...
Lead Revenue Analyst Financial Data and Processes
Revenue Analyst, Business Analyst or Data Analyst work experience. Use data retrieval, manipulation, and visualization skills to draw insights from centralized and decentralized data sources. Drive innovation and scale through defining accounting business requirements for integration of new data set...
Security Analyst - SOC - Tuesday - Saturday - 7:00am EST - 3:30pm EST
Access Control (AC), Building Architecture, Customer Solutions, Disaster Recovery Planning, Information Security, Network Security, Physical Security, Risk Assessments, Security Technologies. Analytical Thinking, Effective Communications, Information Assurance, Information Security Management, Infor...