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Call Center Agent
Call Center AgentFieldprint • Warminster, PA, US
Call Center Agent

Call Center Agent

Fieldprint • Warminster, PA, US
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Job Description

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.

This is an on-site position located in Warminster, PA. This position pays $17.20hr.

We are seeking the following shifts :

Monday, Wednesday, Thursday, Friday, Saturday (Tues / Sun off) 8am-4pm. (Training is the first 2 weeks from 9 : 30am-5 : 30pm)

Monday, Tuesday, Thursday, Friday, Saturday (Wed / Sun off) 9am-5pm. (Training is the first 2 weeks from 9 : 30am-5 : 30pm)

Responsibilities

  • Receive incoming calls regarding fingerprinting requests
  • Determine locations via phone / computer for fingerprint collection
  • Follow up with fingerprinting site vendors to obtain all related documentation
  • Prepare and send welcome packets to new clients
  • Process fingerprints and channel to the appropriate agency
  • Monitor and maintain call center telephone line

Required Skills

  • Excellent phone, computer, and administrative skills
  • Excellent customer service skills
  • Professional and positive attitude
  • Ability to work in a fast paced environment
  • Proficiency in Microsoft Office suite, including Word and Excel
  • Bilingual in Spanish a plus, but not required.
  • Must be willing and able to travel

    • Education

    The candidate we are seeking will have at minimum a high school diploma or equivalent.

    Benefits

    Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

  • Medical, dental and vision coverage with spouse / family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program / Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • Employee referral bonus program

    • Additional Information

    All candidates are subject to a drug test and a background screening.

    Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

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    Call Center Agent • Warminster, PA, US

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