We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone email or live chat.
As a representative you will play a crucial role in ensuring that our customers receive the best possible experience resolving their issues promptly and efficiently.
The online chat representative may provide technical support resolve customer service inquiries or offer additional forms of realtime problemsolving
Qualifications :
- Love for customers and their experience with a product
- Analytical skills and ability to leverage data to drive decisionmaking
- Excellent communication and interpersonal skills
- Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
- Experience with customer support ticketing systems and CRM platforms
- Knowledge of customer support metrics and industry best practices
- Able to integrate technologybased solutions that improve the customer experience (AI Chat Selfserve portals)
- Able to help customers on weekends if needed
Key Responsibilities :
- Theyre responsible for answering customer questions that come in via the website(s)
- Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
- Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product shipping issues service complaints all sorts.
And its the job of the live chat agent to fix the issue.
You might think that soft skills are less important for a webbased role than they are for other facetoface customer service jobs.
But its not enough to Acrobatically answer questions in live chat.
So another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
As such another of the live chat agent responsibilities is to identify such major pain points. Then they need to flag them to a liaison who will convey the information to other departments.
In this way live chat agents are part of developing and improving the products and services the business offers.
Complete training
Beyond crosstraining on other channels broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo onthejob training.
Typically this includes technical training policy training soft skills training and the like.
While the company should provide this training its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.
Work Location : Remote USA Only
Remote Work :
Remote Healthcare Customer Service Representative
A company is looking for a Remote Healthcare Customer Service Representative to assist members and providers with healthcare-related inquiries. ...
Customer Service Representative, Clinical (Remote, $15/hour)
American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our specialty network programs. Meet or exceed minimum key job accountabilities established for the...
Chat Customer Representative - Remote
The online chat representative may provide technical support resolve customer service inquiries or offer additional forms of realtime problemsolving. We are seeking a dedicated and empathetic A chat support agent Representative to join our team. The ideal candidate will be responsible for providing ...
Customer Service Representative, Fitness (Remote, $15/hr)
American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our Fitness Programs. Ability to display excellent customer service to meet the needs and expectati...
Customer Service Representative ( REMOTE WORK )
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits....
Remote Customer Service Representative
We are looking for an energetic driven anddetailoriented Remote Customer Service Representative. Tobe a successful Remote Customer Service Representative you shouldhave a pion for travel and a desire to inspire others to make theirtravel dreams come true. Selfdriven in an autonomous remoteenvironmen...
Customer Service Sales Representative Remote
You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. While this position is remote, you will have lots of support. Sales or customer service experience is advantageous but not mandatory. ...
Customer Service Representative – Remote
We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. Customer servic...
Remote- Customer Service Representative- San Diego
Virtual/Remote Benefits Customer Service Representative. Why you should apply to be a Benefits Customer Service Representative:. What's a typical day as a Benefits Customer Service Representative? You'll be:. Customizing your customer service approach to meet all types of communication styles and pe...
Remote Customer Service Representative
Resolve customer inquiries, issues and ensure customer satisfaction. Responsibilities: • Contacting out list of clients to fullfill their request, schedule their follow up virtual Zoom appointment • Respond promptly to customer inquiries via phone, email, and virtual Zoom appointments. M...