Installation/Technical Support Staff

I nstallation and Technical Support

WHO WE ARE :

Based in Los Angeles, CA - eatOS POS Inc. is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and engage with the community in new and innovative ways - Restaurant management made simple.

As an Installation and Customer Support, you will use a consultative approach to...

KEY RESPONSIBILITIES :

• Hardware installation at customer locations in the region.
• Customer support (remote or physical on-site troubleshooting).
• Partner with senior management and team members on day-to-day tasks.
• Visiting customers to ensure customer success & happiness
• Coordinate maintenance, repairs, and technical support related to equipment or software requirements on a case-by-case basis
• Work with assisting other team members within partner startups / companies for equipment maintenance and setup.
• Speak with customers for any technical or general software-related queries, training support to assist with going live, and follow up to check in once onboarding is completed. for support.
• Proper communication converse in a confident and effective manner with clarity. Ensure proper communication with the team i.

e. Collaborate effectively with the team and use slack as the main channel to communicate

• Follow communication procedures, guidelines, and policies
• Have the initiative to identify what needs to be done and take action
• Build customer profiles, gather data, and keep track of interactions throughout the lifecycle of engagement
• Troubleshoot using various channels of accessibility : Remote control tools, Hardware management portals, CMS
• Make and answer calls, follow up with clients, greet guests, daily engagement (on an as-needed basis) to ensure customer happiness following go-live and during the customer's lifetime.
• Plan and assist with application deployments upon new version rolls outs, it's important to keep track of which version clients are running on out of the available versions to provide the support needed
• Document customer helpdesk content in the format of : How-to Articles, FAQs, Training Guides, Video Tutorials
• Staying aware and on-trend with the competitor strategies
• Managing customer expectations and ensuring customer happiness
• Keeping up-to-date with new features and documentation updates
• Building better practices for customer support
• Hardware installation and Software deployment at customer locations
• Manage and execute customer support outreach via Live Chat (online bot), Ticketing System, Email correspondences, Phone Calls, On-Site Visits, and Any other means of communication brought in for customer support

WHAT DO WE SEEK :

• We are looking for dedicated candidates with a desire for internal growth and development to provide installation and customer support to our small but growing Los Angeles office team.
• Natural problem solvers who take initiative and have the ambition to become an essential part of our team!
• As the future of food technology; we seek talented self-starters from any field. No matter who you are and what you have worked on in the past, eatOS welcomes you.
• We have built a fun workplace culture with a strong team that comes together to always put their best foot forward, giving 100% to their designated responsibilities.

REQUIREMENTS :

• Technical support and hardware installation knowledge.
• Basic proficiency in all common office technology and general computer savviness.
• Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor, and Google Drive.
• Ability to communicate and maintain confidentiality with high-profile personalities in a professional manner.
• Effective communication skills.
• Ability to take initiative and manage multiple tasks and projects.
• Must have reliable transportation.
• Flexibility to work in the evenings or weekends on a case by case basis.

A PLUS IF YOU HAVE :

• Experience in the SaaS, restaurant, hospitality, and food service industry.
• Knowledge of restaurant operations
• Start-up experience (we love entrepreneurs!).
• Experience working in a virtual wfh environment and with a virtual team.
• Self-starter attitude with an ability to work independently.
• Ability to problem-solve, multi-task, and negotiate.

WORKING ENVIRONMENT :

• Competitive Salary and the chance to be a part of something big.
• This is a work-from-office role. Candidates must live local to the territory or be willing to relocate.

About :

At eatOS, we have built a cloud-based technology solution exclusively for restaurants. Our team's collective experience in the restaurant industry helps us understand the complexity of running restaurants, which has allowed us to build a customizable solution to help restaurants react and adapt to the industry's needs.

We offer a cloud-based platform that works across iOS & Android, adding flexibility for restaurants. Our restaurant management solutions provide the ability to simplify operation for restaurants of all sizes and our approach to guest engagement improves the guest experience by reducing friction.

Our technology gives restaurants the ability to engage with the community in new and innovative ways.

About eatOS POS Inc. :

eatOS was born in 2017 to help restaurants manage their business and serve customers better. Since inception, it has grown to offer cross segment of products and services that allow restaurants across the country to manage and operate their businesses more efficiently.

At the same time, enabling restaurants to leverage technology to save on costs and connect with guests in a more authentic and engaging way.