Client Service Representative

Synectics Inc
Chicago, IL, US
Full-time

Job Description

Job Description

Job Description :

Assist Custody Client Servicing partners manage existing settlement and fail correspondence with clients

Specific process clean-up and management such as PIMCO claim process

Research and address client and internal issues and queries

Provide bandwidth for team leaders and managers to support cross-training activities

Acts as the primary contact for investment management firms on domestic and / or international trade communication and settlement issues relating to client accounts held at the Bank.

Responsible for daily cash management of multiple currencies for international portfolios.

Determines appropriate cash management action to take. Initiate foreign exchange and call account activity for client accounts

Coordinates daily with investment managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions

Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures

Researches and resolves processing inquiries and prepares correcting entries including reversals and rejects.

Expected to use some initiative but refer more complex problems to supervisors / experts

Works effectively as a team member but also independently

Knowledgeable of the core aspects of the job

Working towards becoming proficient in all areas of the job

Normal Hours : 8am - 5pm CST

Qualifications :

Good oral and written communication skills are required

Basic securities industry knowledge is preferred

Analytical and problem-solving skills are required

Organizational skills are required to manage conflicting priorities and multitask functions in a fast-paced team environment

2 days ago
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