Clinical Medical Services Specialist

Job Title : Clinical Medical Services Specialist II

100 % remote

Duration : 12 Months

Job Description

This position supports Patient Data Intake (PDI) organization to achieve its mission of improving patient

lives through consistent and accurate delivery of high quality, relevant, and timely adverse event and product quality complaint management by providing effective oversight of external

providers of Pharmacovigilance services.

Major Responsibilities :

Core job requirements include :

Conducting oversight of vendors who identify and collect adverse event information and complete

intake of Pharmacovigilance safety reports in Safety System.

Conducting oversight of vendors to ensure collection, assessment, and processing of adverse event

information is performed in a compliant and timely manner to comply with global regulations.

Supporting the business strategy of assisting internal and external customers in collecting

information for product safety reports and products complaints related to products.

Conducting oversight of vendors to ensure company standards for quality, compliance and

productivity are met. Remaining current on knowledge and skills required for supporting

customers.

Supporting vendor case quality and productivity metrics by exhibiting the core leadership

attributes : Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One ; Decide Smart and Sure.

• Supporting and participating in audits and inspections as needed.
• Supporting development of materials and delivering training in conjunction with the vendor,

including train-the-trainer, special-topics, refresher, and internal trainings as needed.

Conducting oversight to ensure the vendor is effectively communicating using various mediums and

establishing rapport with customers, colleagues, and interdepartmental groups.

• Conducting oversight in the vendors' use of multiple databases to document adverse event and product complaint information.
• Supporting implementation of strategies to enhance PDIs excellence in providing the highest level of

customer experience.

• Acting as an Adverse Event and Product Complaint intake subject matter expert.
• Gaining knowledge and expertise to initiate mentoring opportunities of other specialists in PDI.
• Participating in projects / assignments in coordination with management.
• Other duties may be assigned based on the need or work requirements of the organization
• Bachelor's degree with related health sciences background. RN, BSN, or PharmD preferred.

Candidates lacking the appropriate degree but with previous pharmaceutical experience may be considered.

3-6 years clinical healthcare and previous pharmaceutical industry experience. Pharmaceutical industry contact center experience preferred.

MANAGER NOTES :

What are the top 3-5 skills, experience or education required for this position :

1. Healthcare professional (nurse or pharmacist preferred) with previous pharma experience

2. Excellent communication skills

3. Attention to detail and quality-focused

4. Agility with multiple priorities and deadlines