JOB SUMMARY
The Referral Specialist reviews inbound referrals and schedules new patients. The specialist must thoroughly understand and comprehend retinal diagnoses, and appropriately differentiate between emergent and non-emergent referrals.
Utilize a high level of customer service skills and phone etiquette to create a positive rapport in providing professional, empathetic and efficient service to our referring providers and patients.
DUTIES AND RESPONSIBILITIES :
- Ensures complete and accurate demographic, insurance and appropriate clinical information is received and processed.
- Appropriately schedule referred patients in a timely manner, based on diagnosis and urgency of the referral; follows inbound referral procedures.
- Answer patient and provider questions.
- Facilitate internal communication on multiple platforms to ensure an efficient appointment flow.
- Answer incoming calls and assist with inquiries.
- Schedule patient appointments.
- Provide all appropriate information to patients in preparation for appointment : patient intake forms, financial obligations.
- Monitor, follow up and accurately document patient and referring provider communication.
- Have a strong understanding of medical insurance policies and any additional requirements according to the plan (ex : referral / authorization requirements).
- Perform all duties within HIPAA regulations; maintain confidentiality of all doctor, staff, and patient information.
- Additional duties as assigned.
SPECIAL SKILLS, KNOWLEDGE AND ABILITIES :
- Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem solving skills.
- Demonstrate reliability, a pleasant attitude, and a willingness to perform the duties as required.
- Reliable transportation to travel to work location.
- Master multiple software systems to input and retrieve data.
- Master ophthalmology and retina terminology.
- Multi-talk and work well independently and in a team environment.
- Perform accurately and efficiently.
- Operate computer devices, scanners and fax machines.
- Frequent use of computer terminal to read and write.
- Frequent bending, reaching, sitting, repetitive hand movements, standing, walking, squatting, pushing, and pulling.
- Lifting up to 10lbs.
MINIMUM QUALIFICATIONS :
- High School Diploma or Equivalent.
- Previous experience in a medical practice preferred.
- Bilingual Spanish preferred.
ADDITIONAL DETAILS
- Non - exempt position, eligible for overtime.
Medical Referrals Specialist (Inbound)
The Referral Specialist reviews inbound referrals and schedules new patients. The specialist must thoroughly understand and comprehend retinal diagnoses, and appropriately differentiate between emergent and non-emergent referrals. Appropriately schedule referred patients in a timely manner, based on...
Certified Medical Assistant (CMA) - Duke Primary Care - Blue Ridge
Certified Medical Assistant who will embrace our mission of . At Duke Primary Care Blue Ridge, our dedicated health care team—including family care doctors, nurse practitioners, and physician assistants—provides comprehensive medical care for patients of all ages. The Certified Medical Assistant (CM...
Customer Service Specialist - Hiring Immediately!
In this role, you will handle inbound and outbound calls, assist with medication delivery scheduling, and provide exceptional customer service to patients, clinicians, and clients. We are seeking a Customer Support Representatives to join a Pharmacy Operations team. Customer Support Representative (...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Construction Billing/Accounting Specialist
Construction Billing/Accounting Specialist. ...
Medical Oncology Physician Assistant Needed for Locum Tenens Coverage at Facility in Lebanon, NH
An outpatient cancer center is seeking a medical oncology physician assistant for locum tenens coverage. ...
CMA, Certified Medical Assistant
As a Medical Assistant, you will be responsible for the Patient Experience of every patient who walks into your office by assisting in the examination and treatment of patients under the direction of the Physician and/or APP. Responsibilities include collecting vitals and medical histories, performi...
Remote Medical Support Assistant (Medical Receptionist)
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (MSA) to support the Durham VA Medical Center located at 508 Fulton St.Working hours are Mon-Fri, 8:00am-4:30pm.Weekend coverage may be required on a rotational basis.Competitive packages are availa...
Clinical Trials Billing Specialist - Full Time - PRMO - Remote
Collaborate with clinical research staff and physicians to enhance billing compliance. Contribute to the integrity of clinical trials and patient billing accuracy. Ensure accurate billing for patients enrolled in clinical trials in compliance with federal regulations. Collaborate with clinical resea...
Medical Assistant
If you're a Medical Assistant/Patient Services Rep looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. We have an opening for a full-time Medical Assistant to join our Cary, N...