Job Description
Job Description
A-Line staffing is hiring for a Remote Benefits Customer Service Representative in Minneapolis, MN
If interested APPLY NOW for IMMEDIATE consideration
Brittney Blackman bblackman@alinestaffing.com text 5867107970
Customer Service Rep Highlights :
- This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
- Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Customer Service Rep Details :
- Location : MUST live within 1 hour of Minneapolis, MN 55437 on site 1st day before going remote
- Payrate : $18 / hr+ - depending on bilingual status
- Required Availability : Mon-Fri only, hours vary 7a-7p
- 32 to 40 hours per week during training
- OT hours may run as late as 10p
Customer Service Rep Responsibilities :
- Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
- Consistently meeting commitments via phone email and instant message
- Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in English in a professional manner
Customer Service Rep Requirements :
- Verifiable High School Diploma or GED is required
- Attendance mandatory for first 90 days
- Call center experience preferred
- Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)
If interested apply now, text, or email for IMMEDIATE consideration
Brittney Blackman bblackman@alinestaffing.com text 5867107970
Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport
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