Travel Program Specialist

American Express Global Business Travel - Travel Program Specialist - Providence, Rhode Island

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry.

We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

This role is responsible for the day-to-day operation and execution of the travel program and related projects, the TPS is embedded within the client network and organization to drive the travel program delivering results on behalf of the client and includes the following activities :

What You'll Do :

• Provides Travel Operations and Customer Management Support within the client environment.
• Manage traveler critical issues and travel program inquiries across the end-to-end travel program (policy, expense, preferred supplier program, insurance, etc.).
• Drive the client’s travel program, including organisational change, employee education on travel policy content, and communications on travel-related activities to the relevant partners in the organization.
• Support travel program onboarding and training activities related to new employees and supports the implementation of any new travel tools and processes within traveler operations.
• Collaborates with client TMC to monitor agency performance targets including customer service level agreements (SLA).
• Shares standard processes on proven online usage strategies, communications, and benchmark metrics and provides ongoing online educational support to travelers / bookers.
• Proactively review and deliver travel reporting, research, analyze and report on travel work streams while monitoring policy compliance and understanding trends in traveler behavior makes data-based recommendations for improvement.
• Coordinate and lead communications, progress, consistencies, and standard processes in performing tactical / operational travel management activities.
• Provide ongoing updates on reported issues as needed to ensure understanding and timely completion.
• Use analytical and creative approaches to condense large amounts of information into a clear, concise, effective format.

What We’re Looking For :

• Min 5 years in-depth experience in business travel; experience in card / payment solutions is a plus.
• Skilled in client / customer management, with strong problem-solving skills.
• Proven expertise in providing solutions to drive improvement in customer satisfaction.
• Excellent customer service skills as well as oral and written communication skills and the ability to manage a network of contacts.
• Understanding of travel data and overall travel-related processes with the ability to analyze spend and trends.
• Excellent technical skills on travel-related technology such as online booking systems and reporting tools.
• Strong analytical skills, commitment to quality, adaptability, organizational change, self-motivation, and teamwork skills required.
• Strong communication skills, both written and verbal.
• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.
• Previous experience working in a global environment is a plus.

Location : United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role.

Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about checking every box;

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