Search jobs > Los Angeles, CA > Operation support

Operations Support Engineer

Infosys
Los Angeles, CA, United States
Full-time

Job Description :

  • Infosys is seeking an Operations Support Lead Engineer . This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design;
  • play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty;

be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications :

  • Candidate must be located within commuting distance of Los Angeles, CA or be willing to relocate to the area. This position may require travel in the US.
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of Information Technology experience
  • Experience with Automation and Lean / Agile development methodologies
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications :

  • At least 4 years of experience in experience in Media / Video domain : Knowledge of video processing components, Broadcast and Streaming operations.
  • Proficiency in updating documentation and issue history in ServiceNow or similar incident management systems.
  • Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements
  • Incident management - Monitor for Automated / Manual alerts, escalation of incidents, both internally and externally, to ensure their timely resolution
  • Manage and implement Change activities, including Pre and post validations
  • Knowledge Management, create and manage documentation, SOP / MOP and Issue history in ITSM Tool (ex : Service Now)
  • Outage management of Services and resolution
  • Bridge Management and Internal / External / Vendor stakeholders for Issue resolution
  • Work with team to implement process improvements to enhance operational efficiency and service reliability
  • Candidates have flexible options in working in one of the following two shifts :

Shift 1 : Morning to evening hours.

Shift 2 : Evening to night hours.

Experience and desire to work in a Global delivery environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Travel may be required as per the job requirements.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :

Medical / Dental / Vision / Life Insurance

Long-term / Short-term Disability

Health and Dependent Care Reimbursement Accounts

Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)

401(k) plan and contributions dependent on salary level

Paid holidays plus Paid Time Off

EEO / About Us : About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

  • Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity;
  • sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions;

status as a protected veteran or spouse / family member of a protected veteran; or disability.

16 days ago
Related jobs
Promoted
VirtualVocations
Burbank, California

A company is looking for an Operations and Support Engineer to provide technical support for open-data community members and enterprise customers. ...

Promoted
Infosys
Los Angeles, California

Operations Support Lead Engineer. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creat...

Promoted
MITRE
El Segundo, California

Do you have a cyber operations background and an interest in space? Have you learned about or worked with Department of Defense (DoD) and Intelligence Community (IC) space systems, and have an interest in defending our nation’s most valuable space systems against cyber threats? The Cyber Infrastruct...

Promoted
The People Concern
Los Angeles, California

Case Manager, Project Based Housing - Arlington Square. Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Case Managersupports Clients' housing stability, self-sufficiency, and community integration. The Case Manager partners with Client...

Promoted
NTT DATA, Inc.
Los Angeles, California

We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US). The Desktop Support Technician willbe responsible for performing various managed client services for a strategic customer. Support thin clients, mobility devices, desktops /...

Promoted
University of California - Los Angeles (UCLA)
Los Angeles, California

Under general supervision from the Network System Administrator (NSA) and IT (Information Technology) Director, provide technical client support for the Department of Intercollegiate Athletics (DIA). ...

Promoted
VirtualVocations
Burbank, California

A company is looking for a Project Manager 2, Workday Team Support to manage various project aspects related to Workday configuration and Mergers and Acquisitions. ...

Promoted
Buddha Jones
Los Angeles, California

Buddha Jones is looking for an experienced Avid/IT Support Engineer to join our team. IT Support environment within the entertainment space (studio, post-production, entertainment marketing, etc. Familiarity with entertainment security organizations (MPAA, TPN) and technology best practices. This ro...

Promoted
Motion Recruitment
Los Angeles, California

Flexibility in offering Executive home support and traveling to various office locations to provide in person support. Our client, one of the largest global music companies, is seeking a talented IT Support Technician. Provide tech support by diagnosing and solving hardware or software faults and tr...

Promoted
Droisys
Pasadena, California

Job Title Desktop Support Engineer. Key Skills are Desktop Support, Windows 10, Windows 8, MS Office. Deskside support with W10 and W8 support experience. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our grow...