Reservationist Call Center - Harborside

Position Detail

Description

Legal Sea Foods began in 1950 as a fish market in the Inman Square neighborhood of Cambridge, Massachusetts. Its here that the Legal name became synonymous with quality and freshness.

In 1968, our first seafood restaurant opened, right next to the fish market. The fish was simply prepared, either broiled or fried, and served on paper plates at communal picnic tables.

Despite the low-key trappings, the food was second to none and word quickly spread. This early success led to further expansion and now, six decades later with restaurants along the Eastern Seaboard, the commitment to freshness and quality endures : "If it isn't fresh, it isn't Legal!

The Reservationist position is responsible for answering phone calls in a friendly and personalized manner. They must maintain attentive and courteous communication with guests, and answer all questions in a polite fashion.

This position handles booking reservations for our guests, communications to management for internal calls, and refers guests to private dining as needed.

Reservationist Skills & Competencies

• Must be able to perform under pressure in a high-volume restaurant setting.
• Must be able to handle guest incidents / complaints.
• Must be knowledgeable of Legal Sea Foods menus, policies, and procedures.
• Must be well versed in Reservation systems.
• Excellent interpersonal and communication skills.
• Leads by example and demonstrates good judgment.
• Exhibits and uses good manners, proper personal hygiene, positive attitude

Position pays $17-$20 per hour commensurate with experience

Employee Benefits

Our hospitality extends to our employees.

Legal Sea Foods has developed a comprehensive and generous benefit package for its employees. These benefits include health, dental, and vision insurance, a 401(k) plan and other insurance benefits which are made available to eligible employees as well as other non-insurance benefits, such as vacation, sick pay, and holidays.

We offer the opportunity for career growth for those who distinguish themselves. The company has an exciting future as we continue to grow, in turn creating a variety of opportunities for our employees to work in different and exciting environments.