IT Support Technician (Onsite)

We are Cognizant Artificial Intelligence

Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before.

However, clients need new business models built from analyzing customers and business operations at every angle to really understand them.

With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate and scale the most desirable products and delivery models to enterprise scale within weeks.

You must be legally authorized to work in the United States without the need of employer sponsorship, now or at any time in the future

Job Title : IT Support Technician (Onsite)

Job Summary

IT Support Technician L2 will be required to support each line of business on a dedicated basis. Recommended requirements

Required Skills

Technical Skills : Desktop Support and MAC Support & solve.

Technical Skills : Video Conference support.

Roles / Responsibilities

• Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.
• Flexible, able to multitask, and prioritize reported issues.
• Deliver a high level of customer service to users seeking problem resolution.
• Perform remote solve through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Deliver accurate information on IT products or services.
• Record events and problems and their resolution in internal ticketing systems.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Logistics responsibilities include providing overall management in daily administration, asset distribution / setup, and shipping / receiving.

Inventory of storage spaces, stocking, and maintenance of IT vending machines.

• Level 1 video conferencing support including solve of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
• Proficient in end-user network solve tools and practices.

Job Location

Primary : Springfield, NE USA

Salary and Other Compensation :

The annual salary for this position is between $50,500 - $59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodation.

LI-GH1 #CB #Ind123