CallCenter Banker 1st Shift ChandlerAZ
HIGHLIGHTS
Location : Chandler AZUS
PositionType : Direct Hire
Hourly / Salary : Based on Experience
ResidencyStatus : US Citizen or Green Card HolderONLY
Our client is looking for a CallCenter Banker to jointheir team!
JobDescription :
This job isresponsible for connecting clients with the breadth of solutionsthat the bank offers to help achieve financial goals.
Keyresponsibilities include balancing service requests and salesopportunities providing subject matter expertise on financialsolutions asking clients probing questions to understand life andfinancial goals and pairing new solutions and services to meetclient needs.
Responsibilities :
- Works with clients tobuild and deepen relationships by uncovering financial needs andrecommending the best products services and solutions to meet thoseneeds
- Responds to customer inquiriesand concerns creating customizedsolutions
- Sells and fulfills bankingproducts including checking and savings accounts credit cardsCertificate of Deposits (CDs) Individual Retirement Accounts (IRAs)and loans
- Identifies client needs forlicensed sales functions making referrals to Line of Businesspartners
- Quotes rates terms and programsfor banking solutions
- Manages risk in every businessproduct and service transaction leveraging availabletools
RequiredQualifications :
- Displays passioncommitment and drive to deliver an experience that improves ourclients’ financiallives
- Commitment to teamwork and theflexibility to work the schedule including weekends andholidays
- Ability to engage with clientsand seek to understand their needs while actively sharing optionsusing plain language building rapport and handlingobjections
- Comfortable receiving ongoingperformance feedback andcoaching
- Comfortable with ongoing changeand learning newtechnology / processes
- Minimum of at least anintermediate level of proficiency withcomputers
- Selfmotivated with excellentorganizational skills
- Strong decisionmaking andproblemsolving skills
DesiredQualifications :
- Experience in thebanking / financial industry
- Experience working in a callcenter
- Experience in telephone sales
Skills :
- Attention toDetail
- Client SolutionsAdvisory
- Customer and ClientFocus
- Interpret Relevant Laws Rules andRegulations
- Adaptability
- Client ExperienceBranding
- Customer ServiceManagement
- IssueManagement
- ProblemSolving
- ActiveListening
- BusinessDevelopment
- Consulting
- ReferralIdentification
- Research
Minimum EducationRequirement :
High School Diploma / GED / Secondary School orequivalent
Weare GTN The Go ToNetwork"
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