Overnight Team Leader

Job description

Our Leaders support and coach the team to ensure they reach their potential, in both the shop and the kitchen. As a Leader your area of expertise is the knowledge and standards of leading a successful front of house or kitchen operation.

Our Leaders take pride in leading our team and being the gatekeepers of safety and standards.

Key Responsibilities :

Right Pret People :

Support and coach the team to ensure they reach their potential in both the shop and kitchen

Support the training pathways to ensure training happens on time

Lead by example and be hands-on when required

Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities

Ensure Pret Uniforms standards are adhere to at all times

Amazing Service :

Lead the Speed of Service principles

To ensure the team consistently follows the 6 Key Points of Service

Follow the MBWA principles

Empower the team to deliver engaging Joy of Pret activities

Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous

Ensure the Coffee Calling System is followed efficiently

Delicious Food & Drink :

To ensure the team consistently delivers delicious food by following the 6 Key Points of Production

To always follow the Production Principles putting customer’s needs first and never compromising on quality or freshness

Ensure How to Cards are used and followed consistently to deliver Pret standards

Ensure Line Checks are carried out successfully and any improvement needs actioned

To ensure no Made to Sell (MTS) rejects are on display in our Langars

To continually develop the team’s knowledge about the quality of our food and coffee

To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

Well Loved Shop :

To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers

To ensure that all safety checks are correctly monitored and recorded

To take corrective action immediately on issues that affect customers, the team or sales

To ensure the shop is clean, safe and the equipment is always well maintained

To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes

To demonstrate due diligence and report and escalate any quality issue

Shop Profitability :

To maximize sales, labor efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)

Carry out ordering accurately and in line with the business needs

Lead, monitor and follow up on Mystery Shopper requirements

To ensure good stock control by following the 7 Steps of Unaccounted

To ensure Pret’s Financial Standards are always followed to minimize risks and ensure team safety

To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

Growing Sales :

To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

Support the execution of successful food launches

Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

To support catering opportunities

About Pret :

Pret works a little like a restaurant. We build kitchens in every shop. We don’t use sell-by’ dates because at the end of every day we offer our unsold food to charity rather than keeping it to sell the next day.

We love making fresh, delicious food, and our milk and coffee is 100% organic. Our people are the key to our success, so we are keen to give all of Team Pret the opportunity to develop through the Pret Academy, which ensures the right training, development and support for our wonderful people.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.