Service Manager (Plumbing)

Service Manager (Plumbing) Smyrna, GA Are you a Manager with at least 3 years of experience in the plumbing industry? Are you a servant leader and really care about your employees?

Do you want to experience career growth? If so, then you are in luck! We are looking for a full time Service Manager with the ability to manage our company workflow, inspire and train technicians, and successfully lead a great group of employees.

• What We Offer : Unlimited Growth Opportunity Top pay with incentives and bonus potential! $85k - $90k Base + Bonus Employee & Family Health, Dental & Vision Insurance options Life Insurance Policy Paid Time Off & Paid Holidays 401(k) Retirement Plan Flexible Spending Plan, HSA Paid weekly Fantastic company culture! What You'll Do : Effectively hire, coach and train technicians to maximize sales and customer service opportunities Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner Optimize employee engagement and development for the service department through;
• routine ride-alongs, one-on-one meetings with employees, coordination of tactical / technical training, and other necessary functions Assess and adjust manpower allocation daily in relation to customer demands and business needs Inspect trucks and uniforms, assessing condition and address unacceptable results as needed Verify inventory and that trucks have been restocked Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service Requirements : Minimum of 3 years proven management experience in the plumbing service industry Technical plumbing knowledge, licensed plumber preferred Experience with Service Titan, preferred A history of demonstrating excellence in team development, sales / operations, and customer service Strong organizational skills with close attention to detail;

ability to multitask and prioritize Strong computer skills Ability to lead a technical team by providing leadership and mentorship Excellent interpersonal and communication skills Good understanding of inventory management and logistics Team player with a positive attitude Must have a valid driver’s license, clean driving record and the ability to pass a drug test and background check If you are looking for an opportunity to grow yourself & contribute to company growth - consider working for our team today.

Apply NOW! We are an Equal Opportunity Employer Powered by JazzHR