Temporary E-Commerce Customer Service Specialist

Job Description

Job Description

Description :

La Maison Longchamp :

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, showcasing superior craftsmanship.

With a presence in over 25 countries and employing 3,500 individuals, la Maison is now looking for innovative, passionate, and committed talent to continue its development in the USA.

Seasonal, Part-time E-Commerce Customer Service Specialist - 20 hours per week and weekends required

The Temporary, Seasonal E-Commerce Customer Service Specialist bridges customers, boutiques, warehouse, and E-commerce, offering accurate assistance and resolving issues efficiently.

They advocate for customers, gather feedback, and ensure high customer satisfaction. They troubleshoot problems and aim to maintain excellent service standards in line with company values.

Responsibilities :

Under the direction of the Customer Service Leader, you will assist customers with order inquiries via several channels : chat, email, and telephone to identify and assess customers’ needs and achieve their satisfaction.

• Utilize consumer interactions to enhance customer experience through process improvements and site updates.
• Increase conversion rates by converting visitors into buyers, upselling, and suggesting add-ons to boost UPT’s.
• Generate department reports on customer service KPIs, shipping / delivery issues, and overall feedback.
• Establish sustainable customer relationships through open and interactive communication.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints, including escalations, and ensure resolution through appropriate solutions and follow-ups.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with Operations, Buying, Finance & Logistics teams for efficient order management.
• Educate customers about Longchamp products, services and policies.

Knowledge and Skills and Abilities :

• E-commerce background and familiarity with Salesforce.
• Exceptional written and verbal communication skills.
• Capable of working under pressure while maintaining a positive attitude.
• Must have sound business judgement and excellent telephone etiquette
• Punctual, detail oriented and organized
• Ability to work independently and as a team
• The ideal candidate is a reliable, driven professional with strong relationship and de-escalation skills.
• Willingness to provide assistance and support to other business areas as needed and ability to provide input and insight for process enhancements
• Availability required on Black Friday, Christmas Eve and the day after Christmas
• Flexibility to work weekends and overtime as needed.
• Bilingual candidates (especially in Spanish or French) are encouraged to apply.
• Passionate about fashion with a solid understanding of fashion brands and enthusiastic about evolving e-commerce trends.

Lastly, you will act as a genuine agent of change, developing innovative solutions and working on issues relating to corporate culture and CSR

Benefits :

• We offer competitive pay, performance bonus and a great work-life balance.
• Opportunities to learn daily and to develop in a meaningful profession
• Transmission of know-how linked to leather goods by our in-house guides
• Local management and a family-run business where your work will be recognized ...and more!

Join us and open your Longchamp of possibilities!

The ideal candidate must be able to fulfill all the physical requirements of this job, with or without reasonable accommodation.

Join us and open your Longchamp of possibilities!

Requirements : Qualifications :

Qualifications :

• Two plus years of customer service, e-commerce, and / or retail experience, preferably in fashion or luxury retail.
• Minimum of 1 year of office / administrative -related work.
• Proficiency in Microsoft Office applications, including Excel, Outlook and PowerPoint, is required.
1 day ago