Financial Counselor

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Contents are subject to change at Ochsner's discretion.

Education

Required

High School diploma or equivalent

Preferred

Bachelors degree

Work Experience

Required

1 year of customer service, healthcare, or office experience

Preferred

• Previous Healthcare Billing / Collections / Customer Service Experience
• Proficient in Word, Excel and Power point
• Ability to Multi Task

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to multi-task.
• Ability to perform effectively in a fast paced ever changing environment.
• Ability to remain calm and professional in high pressure / stressful situations regarding patient financial and medical conversations.
• Ability to work with minimal supervision and make independent decisions.
• Reliable transportation as may be required to travel to other facilities to fill in as needed.

Job Duties

Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.

Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.

• Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided .
• Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility. Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives.
• Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.

Represents the organization by providing appropriate / applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.

Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills.

Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct;

patient / employee safety, patient privacy, and / or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally : activity or condition exists up to 1 / 3 of the time) and / or a negligible amount of force frequently (Frequently : activity or condition exists from 1 / 3 to 2 / 3 of the time) to lift, carry, push, pull, or otherwise move objects.

Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.

• IDID9716
• Job ClassificationJob Classification5120 - Bookkeeping, accounting, and auditing clerks (Census Code)52830 / 52833 - Lay Personal Salaries (Salary Expense Group)5 - 5 - Clerical (Job Group)5 - Administrative Support Workers (EEO Classification Group)Eve Night Shift Elig - Eligible for Evening-Night Shift Differential (Shift Differential Eligibility)Wkd Shift Elig - Eligible for Weekend Shift Differential (Shift Differential Eligibility)
• Job FamilyJob FamilyReg, Rev Cycle & HIM
• GradeGradeSS05

Employee Core Benefits Package Includes : Medical coverage Dental coverage Vision coverage Life insurance & Accidental Death and Dismemberment (AD&D) Short-term and long-term disability Retirement plan Paid-time off (vacation / sick / personal days) / paid holidays Paid parental leave *Benefits are subject to change at any time