General Manager

We are seeking a highly motivated General Manager to join our Chicago team! In this role, you will be overseeing the day-to-day operations of Milk Bar in the Hoxton Hotel , and are responsible for supporting, managing, and developing all bakery team members to exceed business goals.

Who We’re Looking For :

Leadership Excellence : You are an experienced, dynamic leader who thrives in fast-paced environments. You inspire your team to bring out their best by embodying Milk Bar's core values : Love It, Own It, Inspire It, Improve It.

These values will be central to how you manage, motivate, and mentor your team.

Operational Expertise : You excel at overseeing store operations, ensuring efficiency, consistency, and excellence in service and product quality.

Your ability to manage both front- and back-of-house operations, while meeting sales goals, managing inventory, and adhering to food safety standards, will be key.

Guest Experience Focused : At Milk Bar, we prioritize creating memorable and joyful guest experiences. You understand the importance of hospitality and are passionate about connecting with guests, managing guest feedback, and delivering moments of celebration daily.

Innovative Problem Solver : You thrive in situations where quick thinking and creative solutions are needed. You lead by example, embracing challenges as opportunities for innovation and improvement.

Financial Acumen : You are results-driven, able to manage budgets, P&Ls, and KPIs. You understand the importance of maximizing revenue and profitability while maintaining a focus on operational integrity.

Team-Oriented : You believe in the power of collaboration. Building a strong, positive team culture is a priority for you, and you empower your team to take ownership of their roles while providing the guidance and support they need to succeed.

Key Skills and Experience :

Proven leadership experience in a similar hospitality or retail environment.

Strong operational knowledge of food service, including managing schedules, inventory, and product quality.

Excellent communication and interpersonal skills to engage with guests, employees, and stakeholders.

Ability to manage a high-volume location while ensuring brand consistency and a commitment to high standards.

Financial literacy, including experience with budgeting, sales forecasting, and P&L management.

Passion for the Milk Bar brand, culture, and mission of spreading joy through desserts and celebration.

Physical Requirements :

Lift and move up to 10 pounds; frequently lift and / or move up to 25 pounds; and occasionally lift and / or move up to 50 pounds

Safely and effectively use all necessary tools, equipment, and cleaning chemicals

Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and / or slick surfaces

Ability to bear exposure to hot and cold environments

We can’t wait to hear more about you and your unique experience!