Senior Instructional Designer (Hybrid)

PURPOSE :

Focuses on the systematic process employed to develop learning products for the organization through the analysis of learning / business needs, adult learning theory, partnering with subject matter experts, and the ongoing evaluation of programs to maintain accuracy and relevance.

Learning products include online courses, instructional manuals, video tutorials, and learning simulations.

ESSENTIAL FUNCTIONS :

Designs & develops high quality Instructor-led, eLearning, and multimedia course materials including : course design documents, course outlines, course descriptions, presentation slides, diagrams, lab exercises, instructor guides, lab setup guides, job aids, and assessments.

Creates visually appealing products that adhere to branding guidelines utilizing graphic, authoring, and video production tools.

Partners cross functionally to scope requirements, objectives, and deliver projects. Conducting front end analysis including needs assessment, task analysis, content analysis, and instructional analysis.

Applies instructional design principles, methodologies and adult learning theories for better learning experiences.

Owns the end-to-end design and development process for assigned projects through consistent status updates, leading quality content / product reviews and lessons-learned discussions.

SUPERVISORY RESPONSIBILITY :

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS :

Education Level : Bachelor's Degree in Communication, Instructional Design, Technology, Education or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses / Certifications Upon Hire :

E-Learning Instructional Design Certification.

Experience : 5 years experience as an instructional designer, trainer or similar role.

Preferred Qualifications :

Master's Degree Instructional Design; experience developing learning material using multiple platforms (Adobe, Articulate Storyline, Adobe Premiere).

Knowledge, Skills and Abilities (KSAs)

• Knowledge of how web-based, multimedia and mobile technologies can be used to enhance learning, teaching and assessment.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
• Proficient in Microsoft Office applications.
• Effective written and interpersonal communication skills.
• Experience using graphic design.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department :

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.