Audio-Visual Support Technician Job at AVI Systems Inc. in in Boston
MediabistroBoston, MA, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionFamiliarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment. Basic understanding of signal flow, audio and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.). Ability to troubleshoot common AV issues such as connectivity problems or audio feedback. Experience with AV control systems such as Crestron, Extron, or AMX is a plus. Experience with troubleshooting DSPs is a plus. Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex. Basic understanding of networked AV systems. Strong communication skills with the ability to explain technical information to non-technical users. Customer service mindset with problem-solving abilities. Attention to detail and ability to work under pressure in a fast-paced environment. Healthcare, vision & dental coverage to keep you and your family well Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars Employer-paid life and disability insurance for added peace of mind 401(k) with company match to invest in your future Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success Tution reimbursement and ongoing learning opportunities to support your growth Employer-paid employee assistance program to care for your physical, mental, and financial health Paid time off that helps you truly disconnect
Overview
FORTÉ, formerly AVI Systems, is a 100% employee-owned company with 50+ years of experience. The role of Audio-Visual Support Technician will be dedicated to one of our key Enterprise customers. Primary responsibilities include providing technical support for all Audio-Visual and Unified Communication technologies within a customer’s meeting collaboration and event spaces, training end users on system functionality, and supporting new projects or technology upgrades.
What You’ll be Doing
- AV Equipment Setup & Operation : Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
- Technical Support : Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.
- Event Support : Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
- Preventive Maintenance : Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce malfunctions.
- Cable Management : Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.
- Documentation : Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.
- Customer Service : Provide exceptional service and support, ensuring prompt communication and issue resolution for users.
- Inventory Management : Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.
What You Bring to Assure Success
Why Should You Apply?
At FORTÉ, your work matters, and it’s easy to see the impact you make. We’re 100% employee-owned, and everyone here has a stake in how we show up—for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward.
Benefits
FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.
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Support Technician • Boston, MA, United States
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