Revenue Operations Analyst

Do the best work of your career as a champion for small and mid-size businesses.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive.

Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management.

With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations.

If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make Your Impact Within a Rapidly Growing Fintech Company

Reporting to the Director of Customer Success Operations, the Revenue Operations Analyst will have the opportunity to collaborate cross functionally with Sales Operations, Product, Business Technology (Salesforce), Enablement, and Sales.

This role will primarily support the Post Sales (Implementation and Customer Success) teams and key stakeholders by driving efficiency in the customer journey in effort to create a world class revenue machine.

The role requires you to utilize a broad range of skills on a daily basis including, but not limited to, process improvement, data analysis, and project management.

You will be expected to act as a strategic partner and advisor to Post Sales leadership through your in-depth knowledge and understanding of the organization’s data and processes.

This is a high impact role that has tremendous career and professional growth potential. The ideal candidate will be passionate about data and process and interested in working in a rapidly growing SaaS / Fintech company.

Responsibilities / Duties

• Analyze and advise on improvements in the customer journey, rep execution / handoffs, data cleanliness, revenue forecasting, and systems to boost productivity
• Partner with our Revenue BI team to develop insights to be used by Post Sales teams in their day to day operations
• Collaborate with Post Sales leadership and reps to design and implement new processes
• Partner with our technical teams to design and implement new and improved processes in our Post Sales tools such as Salesforce and Gainsight
• Work closely with our Enablement team to train the floor on changes, troubleshoot issues with teams to ensure full understanding of processes and to identify gaps in current processes
• Perform data analysis to inform decisions on changes to day to day processes and systematic changes
• Proactively initiate and own cross-functional projects end-to-end to create efficiencies in the sales process and improve data quality

We’d Love To Chat If You Have

• 3+ years of experience in a Sales / Customer operations or an analytical role
• Salesforce and MS Excel mastery (Tableau or Looker is a plus)
• Working knowledge of post sales tools such as Gainsight (or similar tools such as Catalyst, Totango, etc)
• Data mindset with demonstrated aptitude for complex data analysis and passion for data backed decision making
• Strong project management experience with demonstrated ability to effectively manage time, prioritize tasks work within deadlines and manage stakeholders
• Fast mover with drive to iterate
• Strong communication skills and experience working with stakeholders throughout the project management process
• Takes initiative and goes above and beyond expectations
• BS / BA in Business Administration, or a related quantitative field

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below.

The role is also eligible for a competitive benefits package that includes : medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Let’s Talk About Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we’re different by design it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values : Humble, Authentic, Passionate, Accountable, and Fun.

People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity.

We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better.

There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other.

Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from.

We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company.

We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process.

At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact [email protected].

BILL Culture

• Humble - We check our egos at the door. We are curious. We listen, accept feedback.
• Authentic - We earn and show trust by being real embracing our authentic selves.
• Passionate - We care deeply about each other and our customers.
• Accountable - We are duty-bound to each other, our customers, and society.
• Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

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