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Call Center Support Coordinator

VirtualVocations
Downey, California, United States
Full-time

A company is looking for a Call Center Support Coordinator to deliver exceptional customer service through telephone and email channels.

Key ResponsibilitiesProvide support and fulfill information requests via phone calls and emails for internal requestsMonitor and assist the internal Customer Service Representative (CSR) call queue, handling inbound calls as neededDocument, track, and log any workflow discrepancies, ensuring accurate workflow measurementRequired QualificationsHigh School Diploma or EquivalentMinimum of 1 year of experience in a help desk or triage call center environment2+ years of experience with Windows desktop operating systems and Microsoft Office1+ years of experience with PRS, E-Board, and QMARS preferredAbility to work effectively in a team environment

19 hours ago
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