Quality Assurance Coordinator

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are searching for an experienced Quality Assurance Coordinator in Chattanooga , TN who will be responsible for monitoring the systematic operations of the residential and vocational programs.

This person will serve as a liaison between the local office and the national office. This person will be held accountable for ensuring the appropriate implementation of policies and procedures and, ensuring programs are completely in compliance with state rules, regulations and agency policies.

The pay rate is $48,000-$50,000 annually

This position will support our Chattanooga and Knoxville office

Responsibilities :

• Schedules and conducts QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap and billing documentation
• Conduct comprehensive record reviews
• Conducts physical site inspections of homes and programs
• Submits a quarterly report card to the National Compliance and QA Director and to the Regional / State Director
• Conducts 30-day initial audit of all new homes and programs
• Coordination of the annual peer audits
• Audits individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct
• Communicates findings of audits to the Regional / State Director, Executive Director and National Compliance and QA Director
• Recommends any necessary changes in current policy and procedures
• Member of the National & Local QA committees
• Conducts staff training as needed
• Conducts investigations as needed
• Maintains a master file of all audits
• Must Cooperate with the licensee and department staff in any inspection, inquiry or investigation
• Additional tasks and responsibilities may be assigned

Minimum Requirements :

• Bachelor’s Degree in a related field and three years of relevant experience
• Valid driver’s license with a satisfactory driving record
• Occasional Travel to Knoxville, TN
• Commitment to and knowledge of community-based support for persons with disabilities
• Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations and monitoring corrective actions
• Ability to maintain effective relationships with employees, new hires, and the general public
• Excellent time management skills and the ability to develop and implement multiple priorities
• Ability to present facts and recommendations effectively in oral and written form
• Independent judgment is required to plan, prioritize, and organize diversified workload
• Ability to demonstrate poise, tact, and diplomacy
• Excellent presentation and verbal skills
• Proficient with Microsoft Office 365
• Knowledge and understanding of local regulatory agency operations

Working Conditions :

• Ability to work in a fast-paced environment, handling multiple priorities
• While performing the duties of the job, employee travels by automobile, utilizing own vehicle, and is exposed to changing weather conditions
• Travels throughout a designated region
• Minimal hazards, general office working conditions
• Flexible schedule as determined by supervisor
• May be exposed to various medical conditions and communicable diseases

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities

If you have any questions, please don’t hesitate to contact the friendly staff at our office! Phone Number : 423-892-0022

If interested, please click Apply Now or send resume to : [email protected]

Community Options is an Equal Opportunity Employer M / F / D / V