Description
As a Field Technical Trainer Applications Specialist, you will conduct internal and / or external training courses for both customers, or Company personnel, and provides direct support to the Laser Applications Support team.
Conducts training courses for both customers and Company personnel on the operation and maintenance of laser systems; the use of the entire Company Elements Software suite for programming parts and managing production;
as well as other important topic areas as required.
- Assists in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
- Supports testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
- Helps develop documentation for distribution to customer and Company personnel to improve their understanding and proper use of Company products.
- Supports customers by providing technical counsel and solutions to specific technical issues / Service Tickets.
- Understands technical issues to the point of being able to make recommendations and / or refer the matter to a subject expert.
- Maintains a positive rapport and business relationship with customers by providing outstanding customer service
Requirements :
- 4+ years of military training in any technical background and either Instructor qualified or seasoned in providing structured classes to personnel.
- Ability to convey material to large audiences in a seamless, coherent manner.
Job Posting
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