Field Service Manager

PMI Kyoto Packaging Systems is looking for a Field Service Managerto join our team in our Elk Grove Village office!

PMI Kyoto Packaging Systems has been an industry leader in the packaging industry for over twenty years. We provide high end, custom machinery to a diverse, international clientele including many Fortune 500 companies.

We are a dynamic and rapidly expanding company with great growth opportunity within our own staff. We take great pride in doing our manufacturing capabilities and we do all our assembly in-house.

Job Summary :

Candidate will supervise Service Techs and assist Aftermarket Manager in addressing customer needs in an efficient and timely manner.

Responsibilities :

• Oversee and managera team of Service Techs and escalate any concerns to Aftermarket Manager as needed; assist in scheduling, coordinating, and resolving service and travel issues.
• Train direct reports using the appropriate job description and other tools as applicable.
• Be a leader amongst your department and provide support to your team; oversee the day-to-day of the staff.
• For any discrepancy with parts, the issue must be escalated per purchasing policy for further investigation and timely resolution to your manager.
• Develop and foster relationships with existing customers and address any needs as appropriate, visit the customers as needed.

Ability to travel when needed).

• Establish the culture of safety first; support train employees in safety and enforce company policies.
• Responsible for leading the service personnel to complete the tasks as instructed and coordinating travel needs.
• Work closely with other departments to set priorities and communicate progress and needs.
• Mentor the team for cross functional training and provide technical advice and support for departmental growth.
• Participate and support continuous improvement activities as well as on specific problem-solving opportunities to meet demand.

Requirements :

• High School Diploma or equivalent is required.
• Experience in automation industry with Packaging machinery, capital equipment, parts, and services preferred (2+ years)
• Experience with PLC based IndustrialControls preferred(2+ years)
• Prior supervisory and service experience preferred (2+ years)
• Ability to read and understand blueprints and schematics.
• Mechanical Assembly knowledge and skills.
• Knowledge of Controls Engineering (Rockwell Automation, Mitsubishi, etc)
• Ability to understand how an equipment should perform and potential solutions to resolve abnormalities.
• Solid mathematical skills required : Ability to calculate in all units of measure and apply formulas.
• Intermediate computer skills required : Outlook, Excel, and other programs to be utilized proficiently.

PMI Kyoto Packing Systems has been and will continue to be an equal opportunity employer. All employment decisions are made without regard torace, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Discrimination against any employee or applicant based on any of these factors is prohibited.

If you need a reasonable accommodation to complete the application or hiring process, please contact a member of our Human Resources Department.

What's your highest level of education completed?

Desired salary

Why are you applying for this position

Are you legally authorized to work in the United States on a full-time basis?

Will you now or in the future require sponsorship for employment visa status?

The following questions are entirely optional. To comply with government Equal Employment Opportunity and / or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data.

This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law.

Your voluntary cooperation would be appreciated. Learn more .

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A disabled veteran is one of the following :
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.

S. military, ground, naval, or air service.

• An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE

Take the next step in your career now, scroll down to read the full role description and make your application.

I AM NOT A PROTECTED VETERAN

I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305

OMB Control Number 1250-0005

Expires 04 / 30 / 2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities.

We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal.

To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it.

Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.

S. Department of Labor’s Office of Federal Contract CompliancePrograms (OFCCP) website at www.dol.gov / ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever hadsuch a condition, you are a person with a disability.

Disabilities include, but are not limited to :

• Alcohol or other substance usedisorder (not currently usingdrugs illegally)
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heartdisease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficultyhearing
• Diabetes
• Disfigurement, for example,disfigurement caused by burns,wounds, accidents, or congenitaldisorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example,Crohn's Disease, irritable bowelsyndrome
• Mental health conditions, for example,depression, bipolar disorder, anxietydisorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from theuse of a wheelchair, scooter, walker,leg brace(s) and / or other supports
• Nervous system condition, for example,migraine headaches, Parkinson’sdisease, multiple sclerosis (MS)
• Neurodivergence, for example,attention-deficit / hyperactivity disorder(ADHD), autism spectrum disorder,dyslexia, dyspraxia, other learningdisabilities
• Partial or complete paralysis (anycause)
• Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema

Please check one of the boxes below :

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT : According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

This survey should take about 5 minutes to complete.

J-18808-Ljbffr