Description :
This role will support the growth of the IT Operations Center function within the Digital Resilience & Operations Center.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Skills :
- Manage Engine OpManager experience including Administration, Development, and support.
- Splunk ITSI experience including Administration, development, and support.
- ITIL experience specifically in ITSM, ITAM, and ITOM.
- Capacity and Performance Management processes and sub-processes.
Job Functions & Responsibilities :
- Evaluate and establish Service monitoring including Device Discovery, Data Sources, Host / Entity, Service definition, Template and KPI creation, Thresholding, Alert / Episodes, and Notifications.
- Integrate Splunk and OpManager with ServiceNow for ticket creation.
- Support Program, Platform, Data, and admin User management with respect to Splunk and / or OpManager tools to establish and support Success Framework.
- Understand and have experience related to static vs adaptive thresholding capabilities and when best to apply either.
- Understand and have experience related to Event vs Metric based monitoring.
- Apply Service monitoring in OpManager and Splunk ITSI.
Education & Certifications :
4 year IT based degree. Certifications helpful but substantial practical experience is required.
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