Overview :
Student employee will provide technology support across the campus. Student employees in this role will work with employees and students to troubleshoot technology problems.
Student employees will work in computer labs, media services, information desk / telephone reception, and with other areas in IT as needed for projects.
Campus Location : Skokie
Length of Employment : Fall 2024, may be renewed.
Can a student do homework in this position? Rarely
Hours Available : Monday through Friday : 8 : 00 am- 10 : 00 pm and Saturday and Sunday : 8 : 00 am- 5 : 00 pm.
Schedule Flexibility : Student schedule will fluctuate based on what assignments are accepted / refused. Once accepted, students are expected to follow through with their determined schedule with minimal adjustments.
Tasks, Duties and Responsibilities and Learning Outcomes :
- Basic troubleshooting of software / hardware (TC)
- Wait on patrons at counters and answering calls (PF)
- Take messages and service requests (CM)
- Provide technical assistance to all users utilizing Oakton's technology resources (CM, TC)
- Provide in-person cross campus technology support (TW)
- Follow the college's policies on equity, wellness and safety (EI)
- Other duties as assigned (TW)
Student Employment Learning Outcomes Defined :
The National Association for Colleges and Employers (NACE) has identified 8 career readiness competencies that broadly prepare college students for a successful transition into the workplace.
Listed in alphabetical order, they include :
1. Career and Self Development (CD)
2. Communication (CM)
3. Critical Thinking (CT)
4. Equity and Inclusion (EI)
5. Leadership (LD)
6.Profesionalism (PF)
7. Teamwork (TW)
8. Technology (TC)
For more information about the NACE Career Readiness Competencies, please visit .
Candidate Qualifications (Knowledge, Skills and Other abilities :
Qualified candidates will have the following competencies and skills :
- Must be a currently enrolled at Oakton College in at least 6 credit hours during the Fall and Spring semesters. Employment over the summer is allowed for students taking at least 1 credit class during the summer, or students continuing registration into the following Fall semester.
- Must have an overall GPA of 2.0 or higher and be in good standing at Oakton College.
- Completion of entry level computer courses (preferred)
- Knowledge of mainstream applications (i.e. Microsoft Office and GSuite) (preferred)
- Basic knowledge of computer hardware (preferred)
- Basic knowledge of current operating systems and browsers (preferred)
- Experience in customer service (preferred)
- Knowledge of audio / visual set-ups (preferred)
- Organizational and good communications skills (preferred)
- Video-conferencing skills (preferred)
- Friendly, flexible, organized, courteous, and punctuality (required)
- Some evening and weekend hours available (optional)
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