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User Support Specialist

VirtualVocations
Norwalk, California, United States
Full-time

A company is looking for a User Support Specialist to provide support and guidance to researchers using the Open Science Framework.

Key ResponsibilitiesProvide primary issue triaging on the user support help desk and respond to inquiriesCoordinate with Product, Engineering, and Quality Assurance teams for prompt issue resolutionAssist in developing OSF user documentation and resources while supporting community engagement programsRequired QualificationsBachelor's degree or equivalent experienceExperience within a research or scientific environment1+ years of experience in communications, engagement, or a related positionSignificant experience with OSF (Open Science Framework) preferredExperience using customer interfacing systems such as Zendesk or Help Scout is a plus

6 days ago
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