Job Summary :
Family Healthcare Associates (now a part of Catalyst Health Group) is seeking a Bilingual Front Desk Representative. Under general supervision, works to ensure patients have a positive first impression of the organization by ensure the check in process is completed effectively and efficiently.
Duties / Responsibilities :
- Receive and direct phone calls, patients, and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
- Assist with patient registration duties by collecting and verifying insurance cards and photocopying / scanning appropriate documentation.
Verify patient identity and demographics and enter changes into practice management system. Direct patient to appropriate waiting area.
- Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.
- Verify patient insurance information by contacting / calling the appropriate insurance carrier and / or utilizing automated insurance verification system.
- Receive, sort, and distribute mail to the appropriate department
- Scan patient documents including insurance information into the EMR system.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Provide clerical support to other departments.
- Collaborate and work as a team with other departments.
- May perform other duties as assigned.
Required Skills / Abilities :
- Spanish Fluency Required
- Excellent customer service skills
- Upholds HIPAA and PHI regulations
- Punctual and dependent for assigned shifts
Education and Experience :
High School Diploma or equivalent preferred
Proficient interpersonal relations and communication skills
2+ years' experience in customer service or healthcare facility preferred
Benefits :
- Competitive compensation commensurate with experience
- Medical, Dental, Vision Insurance
- Health Savings account
- Life Insurance
- Holidays and PTO
- 401K
- Referral programs.
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