Senior Project Manager

Note : This is an on premise role. Can move to hybrid. Danvers, MA.

BrainSell is looking for a senior-level, customer-facing Project Manager to work with internal and offshore engineering teams to balance priorities across various client projects.

The ideal candidate will manage Sales, Marketing, ERP, or Customer Service-related software or SaaS

projects for SMB to enterprise-level customers.

Responsibilities :

• Work with Account Executives, Client Stakeholders, and engineers to ensure projects are fully defined and assist in developing supporting documentation (e.g., SOW)
• Understand project objectives and work with technical leads to build implementation schedules
• Lead kick-off meetings, sprint planning meetings, retrospectives, stand-ups, and other AGILE methodologies
• Clearly communicate expectations to project stakeholders; act as a mediator between stakeholders and project team members if needed;

communicate project timelines to all stakeholders

• Create, update, and maintain project plans and schedules to keep project teams aligned & maintain accurate project forecasts, burndown, and status
• Track and report on project milestones and provide status reports to project sponsors
• and stakeholders
• Monitor project progress and enforce workflow, timelines, and deadlines to ensure on-time, on-budget project delivery
• Work with consulting and implementation to align operational and technical strategy
• and architecture needs for client projects
• Defining project KPIs and success metrics
• Identify, manage, and escalate issues as necessary
• Control, monitor, and facilitate change requests
• Identify, define, and communicate risks to stakeholders

Requirements :

• 10+ years of experience as a Project Manager in the tech or SaaS industry with advanced
• technical knowledge
• Direct experience in delivering projects using Agile / Scrum and other methodologies
• A deep understanding of project management processes and disciplines
• Strong soft skills with the ability to partner effectively with various cross-functional teams
• Excellent communication skills and ability to communicate at all levels
• Strong knowledge of line-of-business applications and platforms such as CRM / CX,
• Marketing Automation, Integrations, cloud software, Customer Service software, etc.
• A bias toward action
• Must have the ability to multi-task to manage in a fast-paced, often ambiguous environment effectively
• Ability to proactively identify impediments on the critical path of the project and remove them
• Demonstrated structured problem-solving approach to help a team work through a
• wide range of issues
• Mastery of using project management software (e.g., Wrike, Jira)
• Intellectual curiosity for emerging technologies and engineering challenges
• Ability to prioritize across different types of value dimensions
• Excellent communication skills and attention to detail
• PMP certification is a big plus
• Experience managing offshore teams is a plus
• Experience managing consulting projects for clients is strongly preferred
4 days ago