Director of Community Management - Hendersonville, TN

Job Description

Job Description

Director of Community Management

Location : Hendersonville, TN

Why RowCal?

RowCal is a fast-growing, innovative HOA and Property Management company, bringing "The Smarter Way to HOA" to thriving communities across the United States.

Focused on Our Mission "To empower, enrich and elevate HOA communities and the lives of our employees who serve them", we are committed to doing things better with a can-do attitude and joyful spirit that puts HOA leaders at ease.

We'll be a partner who cares, collaborates and creates the best HOA experience for a community.

Our core values of trust, innovation, fun, and growth are at the heart of everything we do. Help us transform HOA communities and make "home" extra special for the members we serve.

You'll love what you do!

Responsibilities of this role include but not limited to :

The Director of Community Management is responsible to build and lead their team, to promote employee and client satisfaction and retention, and to deliver local market growth.

The Director is responsible for knowledge of accounts in the assigned portfolio and implementing and executing a communication program to reach clients on a consistent basis.

Establish and maintain positive relationships and communicate successfully with both internal and external parties.

• Develop and execute networking events like hosting periodic educational events and / or seminars for RowCal clients and board members.
• Provide supervision, oversight, and training for a team of Community Managers.
• Be accessible to Community Managers for support, guidance and motivation.
• Perform annual Performance Reviews for management team along with regular check-in's to ensure employee retention and success.
• Maintain, network, and proactively hire the community management team as needed.
• Directly responsible for client satisfaction including support via meeting attendance, ensuring execution of action plans, and transition managers as necessary.
• Regularly maintain a client and manager temperature measurement and follow up with action steps, as necessary.
• Provide support in efforts to increase revenue and services of RowCal Construction & Maintenance projects.
• Responsible for timely reporting on client portfolio and division metrics
• Responsible for the management team's execution of all contracted deliverables to clients.
• Responsible for the adherence to company programs and directives.
• Responsible for teams' efforts to successfully utilize integrated services to clients.
• Directly responsible for observing, displaying, and promoting the company pillars, values, goals, and branch management plan.

Promote and lead a positive culture, creating an exciting and collaborative work environment.

• Cooperate with all the local metropolitan area's director(s) to successfully manage the current large-scale market of the state.
• Takes the lead on the local networking and building market awareness of the RowCal brand.

Requirements / Skills

Five years or more experience in property / HOA management

• 3 years leadership experience
• Single Family Management or Home Owners Experience
• CMCA designee preferred
• Associates or Bachelor degree preferred
• Strong communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Proficient with Microsoft office
• Able to problem solve and work independently
• Must have valid drivers license and have the ability to drive around the local market on a regular basis

Benefits :

In addition to offering our team members competitive pay, we offer an excellent benefits package including 401k matching, paid time off, health insurance, dental insurance and vision insurance for employees and dependents.

We also offer disability insurance along with other important benefits to ensure that our workers feel respected and valued.

Although we work hard, we encourage our employees to always maintain a healthy work-life balance, so they can focus on their families and pursue outside interests.

Some additional perks of this role :

• Commission and incentive bonuses for ancillary services.
• Certification and continuing education reimbursement for CAI designation holders.
• HOA licensing reimbursements including continuing education and E&O insurance.
• Additional perks such as contests to reach branch goals, team lunches and outings, etc.
• Admission cost reimbursements for networking events (pre-approval required).

We also strongly believe in community service and in making an impact at the local level. As a RowCal employee, you'll be allotted time off each year to engage in service with one of our community service partners.

RowCal is an Equal Opportunity Employer, meaning we do not discriminate against any employee or applicant because of race, color, sex, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other or any other federal, state or local protected class.