Responsibilities
- Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC / MS, HPLC / UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
Education :
BS / BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
Experience :
- 2 years of experience with installation, performance maintenance, troubleshooting, support and / or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC / MS, HPLC / UPLC, SFC, Informatics)
- Valid Driver's License in good standing is mandatory
- Ability to perform effective system level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
- Overnight travel as required including international travel for training
Skills :
- Must possess a strong customer focus
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong aim to resolve open issues
- Excellent verbal and written communication skills
Customer Field Service and Support Specialist
As the ideal Customer Field Service and Support Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. The primary function of the Customer Field Service and Support Specialist is to provide exceptional support ...
Field Service Specialist
We are a growing organization, and we are seeking a Field Service Specialist to join our Application Technology division. The main responsibility of the Field Service Specialist is the onsite support of Dürr finishing and sealing equipment in the Midwest. Products, systems and services offered ...
Field Service Specialist
We are a growing organization, and we are seeking a Field Service Specialist to join our Application Technology division. The main responsibility of the Field Service Specialist is the onsite support of Dürr finishing and sealing equipment in the Midwest. Products, systems and services offered by Dü...
Field Service Specialist
Issue field service reports daily to document work performed. Manage service inventory according to Waters policies. Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales. BS/BA in Chemistry or Biology, engineering or other scie...
Senior Field Service Specialist
Region Operations Manager or Field Service Supervisor. Founded in 1985, Premier Power Maintenance is a leading provider of high voltage specialty services, NETA testing, P&C Commissioning, Life extension and Specialty Construction Services. We have highly qualified field service personnel capabl...
Customer Field Service and Support Specialist
As the ideal Customer Field Service and Support Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. The primary function of the Customer Field Service and Support Specialist is to provide exceptional support ...
Biomed Service Specialist – Field Technician
As a Biomedical Services Specialist at DaVita, you’ll be trained to repair & regularly service our Dialysis Machines, you will become part of a Team that values work-life balance and where your personal and professional growth is a top priority. DaVita has an open position for a Biomedical Services ...
Customer Field Service and Support Specialist
As the ideal Customer Field Service and Support Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. The primary function of the Customer Field Service and Support Specialist is to provide exceptional support ...
Product Support Specialist (IT Call Center)
This is an onsite position located at our facility on the southwest side of Indianapolis, IN near I-465 & Sam Jones Expressway. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, natio...
IT Support / Desktop Support Specialist - to 70k! (SK)
New IT Support / Desktop Support Specialist full-time position. Would be responsible to provide IT Desktop Support, with experience supporting with Windows environments. Experience with Active Directory, Group Policy, Desktops, infrastructure, mobile devices, A/V, etc. Support in person, by phone an...