Air Operations Coordinator

JOB TITLE : Air Operations Coordinator

SUMMARY :

The Air Operations Coordinator prepares and coordinates the necessary documentation for the efficient, cost-effective, and lawful execution of all export activities, is responsible for planning and executing logistics requirements necessary for the successful export orders to the customer’s satisfaction;

ensuring activities are running smoothly.

DUTIES AND RESPONSIBILITIES :

• Handles day to day operations, for Air Exports.
• Ensure local branches comply with TSA documentation guidelines
• Coordinate cargo pickup, transfer, and monitor the entire shipment process
• Checks freight rates applied by carriers against our service contracts or agreed rates, also include request freight payment when applies.
• Schedules loading appointment with plant and / or customer based on product availability and request the service with the depot / truck company.
• Takes ownership of customer issues and facilitates the timely and effective resolution to achieve customer satisfaction.
• Processes all documents in accordance with carriers, customs and customers on timely manner and meeting the standards requirements.
• Understands implications and the impact on company revenue.
• Communicate promptly with overseas agents and clients, including pre-alerts, rate requests, and shipment statuses
• Reviews and daily monitors shipment status reporting ensures all measurements standards are met.
• Understands and is familiar with KPIs / procedures / objectives and act in line with set targets.
• Drives continuous improvement opportunities to lower costs.
• Communicates daily with vendors, carriers, various service providers.
• Communicates with overseas customers or agents to answer inquiries or provide updates.
• Invoices and cost confirmations for proper Job Management.
• Track shipments and provide status updates to customers and agents.
• Monitors agreed service levels, identifies root cause when targets are not met, and advises management of potential service failures and / or trends.
• Performs other related duties as assigned by management.

EDUCATION AND EXPERIENCE REQUIREMENTS :

• High school diploma or general education degree (GED), required.
• At least 1 and typically 3 years experience.
• Requires Hazmat Certification, Requires IATA Certified Training Professional (CTP), Requires Transportation of Dangerous Goods (TDG) Certificate.
• Computer skills required. Cargo Wise knowledge is preferred.

QUALIFICATIONS :

• Extensive knowledge of export documentation, including the creation of BLs, HAWBs, Manifests, and MAWBs.
• Proficient with Cargo Wise and import / export management systems.
• Experienced in preparing shipping instructions for consolidated cargo.
• Knowledgeable in scheduling domestic shipments via trucking companies.
• Comprehensive understanding of AMS, 7512s, TSA, and US Customs regulations.
• Experienced with General Cargo and DG / Hazardous Shipments.
• In-depth knowledge of US Government regulations.
• Excellent organizational, communication, and customer service skills.
• Strong computer skills, including proficiency in the Microsoft Office suite.
• Detail-oriented, able to multitask, and meet deadlines.
• Ethical and a team player.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

• Occasionally required to stand, walk, climb, balance, bend, stoop, kneel or crawl
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasionally exposed to wet and / or humid conditions (non-weather)
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and / or move more than 20 pounds.
• Specific vision abilities required by this job include Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.

Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.