Small Business Relationship Manager

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive

Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more

We are the region's locally headquartered bank and wealth management company

We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve

We Stand For Service® is more than part of our name, it’s our mission and our purpose

The Small Business Relationship Manager will be responsible for the sales life cycle, including lead sourcing, loan policies and structure, product knowledge, and financial analysis

The incumbent will develop and nurture an active referral network with business / professional associations, accountants, lawyers, commercial real estate brokers, business brokers, etc.

to solicit Small Business loan opportunities

The incumbent will focus on companies with annual revenues up to $5 million, facilitate and close total business credit exposure of up to $1.

5 million, and maintain current knowledge of local and national economic, financial, political, competitor, and legislative trends

The Small Business Relationship Manager will assist with onboarding, coaching, and mentoring new Small Business Relationship Managers around business development, sales approaches, building relationships, WSFS solutions and services, and other factors critical to success

This role is sales driven and requires a proven track record of developing new businesses and managing relationships

Ideal candidates are experienced in community banking, networking, building relationships, and providing excellent customer service, and possess extensive experience with small business lending

Job Responsibilities : Analyzes potential customers' banking needs, earnings, and financial conditions to determine which bank solutions are most appropriate, assessing acceptable risk and submits viable loan package

Negotiates terms under which credit will be extended including costs, repayment method / schedule, and collateral requirements

Prospects new business relationships and cross selling Bank solutions and services

Manages loan portfolio; including selling into the portfolio, ensures the monitoring and collection of loan payments; modifies or extends loan terms or structure to protect bank's interest when required

Minimizes and mitigates bank’s exposure to losses

Follows lending procedures and ensures lending compliance of loan portfolio with bank and regulatory procedures, policies, and requirements, and takes corrective action when non-compliance is identified

Assists in training and mentoring new and less experienced small business relationship managers on lending procedures, policies, and regulations, and recommends improvements to procedures and provides functional guidance as needed

Obtaining and assessing financial information, including financial statements and credit history

Minimum Qualifications : Bachelor’s degree in business or finance preferred, or equivalent experience demonstrated through a combination of the following : work and military experience, and education / training Must be an experienced Business Lender with 5+ years of new business development experience and direct sourcing and prospecting new clients Must have 5+ years of business lending experience in the financial industry along with a proven track record of managing relationships, developing new business, sustaining consistent production, and ability to perform in multiple goal categories Must have experience with utilizing a CRM system to manage and monitor progress in sales pipeline toward converting prospects to customers

Must have strong knowledge of business lending, consumer lending, and deposit products

Must have credit experience, loan structuring, and financial statement analysis Must have proficiency with analyzing applicant financial status, credit, and property evaluation to determine ability and capacity to repay and service debt

Basic Knowledge of all applicable Regulations that pertain to this position is required

Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures, and related programs

Demonstrated ability to coach and mentor other Small Business Relationship Managers in all areas of small business banking

Demonstrated proficiency in working with key internal resources

Proven track record of executing additional responsibilities over and above assigned performance goals

Demonstrated ability to make one-on-one and group presentations

Collaborates effectively to get things done, building, and nurturing strong relationships

Must have strong analytical ability, excellent oral and written communication skills, as well as excellent listening ability and presentation skills

WSFS Bank is inclusive and supportive of individual needs

If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

[email protected]

WSFS is an equal opportunity employer

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive

We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve

WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company

Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region

As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration

WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management

Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust®, The Bryn Mawr Trust Company of Delaware, Cash Connect®, NewLane Finance®, Powdermill® Financial Solutions, WSFS Institutional Services®, WSFS Mortgage®, and WSFS Wealth® Investments

Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.