Student Services Coach

The Student Services Coach provides a high level of student service and support to students via a variety of communication vehicles.

Primary responsibilities include : guiding assigned group of students to achieve academic success, helping motivate, advise, assist with course selection, and assist with the enrollment process to help all students meet their educational goals.

Additionally, the Student Services Coach establishes Student Financial Services compliance with all policies and procedures of Strayer University.

The Student Services Coach assists with managing collections, bad debt, and finalization of student registrations.

The selected applicant for this position may be required to work onsite and attend onsite or offsite meetings and events.

As such, the selected applicant must be fully vaccinated against COVID-19 as a condition of employment. Proof of vaccination will be required during background check, no later than 1 week prior to the start date.

We will consider requests for exception from this requirement under our process for disability accommodation or religious exemption.

Hours include shifts with Monday - Friday from 9am to 6pm and 11am to 8pm plus rotating Saturday's (typically 9am to 1pm, occasionally 3pm)

• Support students through their academic careers.
• Proactively advise groups of assigned students by phone, email, and text.
• Address and resolve student problems through research, collaboration, and follow up.
• Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day.
• Document all student interaction through University applications.
• Help students create academic plans.
• Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and / or Corporate’s Student Financial Services to resolve issues.
• Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.
• Ensure that the finalization of student registrations are in accordance with established University policy.
• Monitor and outreach to students based on attendance, intervene with early at risk students, and assist students through the satisfactory academic progress process.
• Implement activities to manage quarterly collection and bad debt expenses.
• Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.
• Inform students of tutoring and other University resources.
• Other responsibilities as assigned

Education :

Bachelor’s degree from an accredited institution required

Work Experience :

• At least 3 years’ experience in an educational setting providing direct service to students or 3 years’ experience in a customer service-focused environment.
• Adult education college or university experience preferred.

Job Skills :

• Driven and committed to excellence
• Understand and uphold the University mission and goals
• Highly curious, creative, and open minded
• Exceptional student service skills
• Embrace and drive change
• Create a positive and informative environment for students and peers
• Pursue self-development and learning
• Excellent verbal and written communication skills
• Passionate about student success
• Strong problem-solving, organizational, and time management skills
• Commitment to working in collaborative environment
• Full computer proficiency in all Microsoft products
• Able to easily navigate other software programs and forms of technology as needed
• Data entry and phone skills
• Commitment to ethics and compliance with University policies and applicable laws and regulations
• Detail oriented and practices active listening
• Public speaking
• Demonstrated knowledge of accounting, collections, and financial aid processes.
• Excellent time management skills
Certifications :
• None
• None

Other :

• Must be able to travel 20% of time.
• Must be able to lift 25lbs.
• Must be able to work evenings and weekends
• Travel via plane, car, and metro may be required to perform this job.
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situations
• Strong mental acuity.

SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package.

The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge / skills, experience, business needs, geographical location, and internal pay equity.

Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$19.50 - $29.75 - Hourly