Incident Communications Director

About this role :

Leading a small team, this individual will spearhead the company communications response to enterprise-wide incidents and issues.

This role is responsible for setting communications strategy working with executive leadership, and creating communications deliverables for customers, employees, media and other critical stakeholders.

Additionally, this individual will work on high-priority issues management initiatives with customer-facing lines of business.

This position can sit in Charlotte, NC; Dallas, TX; New York, NY or St. Louis, MO and is required to be in the office 3 days a week.

The Wells Fargo job profile is Communications Director .

In this role, you will :

• Serve as a strategic advisor and subject matter expert for enterprise-wide incident communications
• Develop communications strategy, messaging and deliverables for enterprise-wide incidents and issues
• Write and edit a variety of time-sensitive communications including banners, emails, and customer letters
• During incidents, this role will actively participate in working group calls as incidents are assessed and presented to leadership and stakeholders with recommended company response
• Collaborate with stakeholders to evaluate the effectiveness of our response plan following each incident
• Own guidelines, tools, and templates for customer-facing communications
• Maintain playbook with structured messaging and direction for enterprise-wide incidents; playbook to be regularly reviewed and audited
• Identify process improvement opportunities for effective incident communications
• Partner with communicators to ensure alignment of communications strategies and messaging
• Lead and coach a small team of geographically dispersed professionals

Required Qualifications :

• 8+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
• 4+ years of management experience

Desired Qualifications :

• Experience developing crisis and / or incident communications strategies and plans
• Experience counseling executives on high profile issues and / or crisis management
• Experience writing and editing a variety of customer facing communications
• Experience presenting information in a manner that persuades, and influences decision makers
• Experience working on enterprise-wide programs / projects under regulatory oversight
• Experience leading, high-performing geographically dispersed teams

Job Expectations :

Flexibility to work in a 24 / 7 environment

Office Locations & Pay Ranges :

• 401 South Tryon Street - Charlotte, NC ($120,400 to $250,000)
• 1445 Ross Avenue - Dallas, TX ($120,400 to $250,000)
• 150 East 42nd Street - New York, NY ($138,500 to $287,600)
• 114 North Beaumont Street - St. Louis, MO ($120,400 to $250,000)

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

The range listed is just one component of the compensation package offered to candidates.

$120,400.00 - $287,600.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date : 6 Nov 2024

6 Nov 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.